Fairmont Grand Del Mar

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2111 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Finally!! A home away from home

    Reviewed by kbetts397(Lakeway, Texas) on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This property is perfect in everyway!!! Wow and wow. I am hard to please, they definitely executed and set the bar. Other hotels should stay here to see how service is done. Loved my stay! I will be back for a longer stay...kudos! Service excellence.

    Hidden 5 star gem in Del Mar

    Reviewed by Carol S(San Diego) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Entering the Fairmont Grand Del Mar is like being transformed to an elegant Italian Palacio. Beautiful landscaped secure entry to the property. The Christmas decor is gorgeous. Outside is a Ferris wheel, ice skating rink, and other sites to entertain the whole family. Excellent service from the staff.

    Bad service

    Reviewed by toryb124() on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We make it to the fairmont around 3. Pull up to the drive way and ask valet where is self parking because the wife doesnt like people driving her tesla. The valet guy tells us their mini carnival winter wonderland is going on and there is none. I try to explain that we will pay the 40 dollars but we dont want others driving the car. He then comes back with a supervisor and tells us self parking is over the hill. Great! I make it to the front desk and they tell me my room is not ready and they dont have any other options avaible and check in is at 4. I explained that we had just spent 12 hours on the road and if they had any queens in the same rate that was ready, she replied yes. I agree to take the room then she tells me it will be 50 extra a night. I tell her I'll keep my king. She replies ill call you when your room is ready. We figured at most we wait a hour more or so we head back to the car. It is a wednesday afternoon pouring rain and the place is pretty vacant. I wonder why would they not just check me in. Turns out she never called but i got a text 10 minutes later from mia saying room is ready after we left. I didnt see the txt because of bad signals in the valley. Truth is we booked our 5 day stay through a 3rd party site and our not ready room was the one all the way to the back looking right out at a tree right next to the elevator, which i already expected. I was not in a great mood after being lied to multple times just tell the truth its ok. I feel bad for the next girl who tried to walk me to my room because at that point i just wanted to be left alone. I dont know why people rave about this place. Good hotel, bad service.

    Horrifying Service and Terrible Experience on 2 separate stays.

    Reviewed by MichaelGTravelling(Chapel Hill, North Carolina) on Dec 04, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is an embarassment to the Fairmont Brand. I had a poor experience a year ago, and when engaging the Director of Rooms that I was going to come back again this year, I was failed as the stay was even worse. The guest relations staff is poorly trained, and give incorrect information about the property that both disappoint and and seriously inconvenience the guests. The management team is so poor as they make countless promises to fix issues that are never resolved. There were countless housekeeping and service failures in the room and all over the property. I shouk dhave gotten paid by them as I spent my whole time managing issues and escalting defects and poor performance of teh staff, and still the managers were ineffective to resolve the issues. I even left the property a day early it sucked so bad, and it was so unfixable, Our bed was sqeeky too, and when we reported it it still wasnlt fixed correctly the next night. There is pretty architecture and design at many parts of teh property, but the service is undertrained, unqualified to serve guests, and rock bottom poor. They break many commitments, their senior leadership are like non existsent ghosts and I wish they would all be removed from their duties, as I believe they are failing epicly to have so many systemic issues all over the property. There is garbage left around the property for hours and instead of picking it up the staff stands around talking to each other right near the mess, It seems like they are trying to become a poorly ran amusement park, but not a luxury hotel. I left a day early and went to a real luxury property and we immediately became happy. This hotel sucked totally for us for 2 stays a year apart. Fairmont definitely does not stand for quality if they ruin properties and customer experiences this badly.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Rooms

    Rooms-1

    Service

    Service-1

    Fabulous hotel

    Reviewed by I-go-out(North Vancouver, Canada) on Dec 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    One of the finest hotels we've ever had the pleasure of staying in. Beautifully appointed with well cared for grounds. The food was delicious in all the outlets, the service was second to none. We really enjoyed ourselves here, I'd highly recommend this property to anyone coming to southern California, cheers