Serenity at Coconut Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 366 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    Amazing Honeymoon!

    Reviewed by sarahjy1991(Dublin, Ireland) on Sep 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 10 amazing days in Serenity on our honeymoon in August. First i just want to say thank you to all the staff that looked after us but especially the bar staff Daisy, Donna and kay who are the nicest people. If you go make sure you ask for a Bob Marley cocktail. Thank you to the butlers especially Alden who drove the nurse around for me one night when i was very sick and to the manager Don who is always there when you need him. I cant forget Johnathan who had our fresh coconuts every morning, everyone was just the best. The romance package is definitely a must, your guide we had Buffy who is the best brings you to the mud baths, waterfalls, botanic gardens and make sure you go on a weekday because during the weekend the light house does be closed and the hotel do not tell you that. We did the ATV Island tour, i highly recommend it, you get to see even more of the island. We also did the horse riding tour i would not recommend this the guides are not friendly and they give you no instruction on the horse. In terms of food the restaurant in serenity is gorgeous food but unfortunately it does get a bit repetitive so we tried some of the restaurants in coconut bay and to be honest only the Italian was nice. The rooms are beautiful and turned down every night with inspirational quotes which is the nicest touch. The pool area is lovely just make sure you spray yourself from knees down with repellent they love there for some reason. The couples massage and bath service are also a must. We spent most of the 10 days with the best people and made great friends from all over the world, we will definitely be back. From the Irish Sarah and Craig xxxx

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Fantastic in every way!

    Reviewed by rosiealys() on Sep 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband & I spent a week at Serenity for our honeymoon in late August. We were greeted on arrival by our butler (Alden) who was waiting with minty cold face towels & fizzy water. He then showed us to our suite via the gorgeous pool and lovely paths through the resort. Our room was truly incredible. The pool was gorgeous, the hammock super comfy & relaxing to be in. The bath and shower were both delightful and the air con was very good (and needed at night time). The outside area where we ordered breakfast to on our first morning was really something. It felt so private and calm. We had an absolutely brilliant stay, the staff were incredible and so welcoming, polite and friendly. We ordered snacks a few times but didn’t on another day - Alden surprised us with our ‘usual’ order. It was brilliant! The atmosphere was relaxed and calm. The food at the main restaurant at Serenity was delicious and varied - we particularly enjoyed the Caribbean Night! We took advantage of the other restaurants at the main Coconut Bay resort too. Kalabash was fantastic so we ate there twice; recommend the chicken fritters & veg pasta! Silk was also excellent and we enjoyed our meals very much. There were so many lovely personal touches it’s hard to remember them all. I must mention Rosey, the housekeeper, who made us laugh with her inventive towel folding and amazing inspirational quotes. She also left us a sheet with all the activities for the following day which was good to see what we could plan! Lez was a good laugh at the bar and made all sorts of drinks we requested (sorry for the confusion!). Gregg and Angus were also fabulously helpful along with every other member of staff! We also took advantage of the kayaking on the Coconut Bay beach which was really cool. The bar was also a nice touch - we really enjoyed a cocktail (piña colada of course) looking out at the ocean. The tour of the island (part of the grand romance package) was phenomenal. Our guide, Spencer, was a superb source of information and chatted to us about anything and everything to do with the history of the island! Would thoroughly recommend the tour to everyone - the resort is stunning but it’s nice to see the rest of the island too. We did the mud baths and thoroughly enjoyed ourselves. Beware the sulphur smell of the volcano! The waterfall was incredible and possibly my favourite part of the tour! It was so refreshing. The beach cabana dinner was exquisite and really, really special. Our friends paid for us to do the horse riding experience via the hotel and this was just amazing! The views were stunning and finding tiny beaches where we could swim in the gorgeous sea. So special. So perfect. There was a steel drum guy one night who was fantastic! Plus a few other nights there were some excellent singers who brought a chill evening vibe. It’s also worth walking over to Harmony at Coconut Bay and sitting by the sea in a lovely hammock. All the staff were super friendly and fun to talk to - I’m so sorry I can’t remember anyone else’s name! We had such a lovely time with them all. Overall, I don’t think there is one thing that could have made our stay any better. It was the perfect honeymoon - thank you so so much.

    Serenity: the state of being calm, peaceful, and untroubled.

    Reviewed by Sean H() on Sep 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just wanted you to know the definition of serenity before I start my review of Serenity at Coconut Bay, St. Lucia. My wife and I travelled to Serenity to celebrate our 30th. Anniversary. Having not been on a vacation alone together, for over 30 years (kids, mortgage, not having a job where I make lots of money, life in general), I had to make a well-researched decision on where to go. After hours of looking on the internet at all the islands as well as a short list of particulars my wife and I had compiled, we decided on Serenity and boy am I glad we did. From the time we landed in St. Lucia, where the temperature was ideal for an island vacation, until the time we sadly had to leave the resort, we enjoyed every minute. We quickly found the transfer booth right outside the airport and were greeted by a young man who had a vehicle ready to transport us to the resort within 10 seconds. We arrived at Serenity within 5 minutes and as we stepped out of the car, our butler Gregg was coming out of the front door with a refreshing drink and a nice cool towel to refresh us after our journey. Welcome, Mr. and Mrs. XXXX were the first words out of his mouth. What a great first impression and just a sampling of what was to come. We left our luggage at the gorgeous front reception area and Gregg escorted us to our room. Along the way, we met up with Don the resort manager by the pool area (the pool area is truly spectacular) and he welcomed us to Serenity stating that we would have a wonderful stay and he ensured us that if there was anything he and the staff could do for us, they would make it happen. Next, we were shown to our suite and it was even better than the photos you can see on the website and on-line. Pictures do not do it justice. We freshened up and had some champagne which was already chilled in our room with a welcome note attached. Our butler had already taken care of our dinner reservation for us at the Greathouse restaurant which is on the premises beside the pool. What an amazing place to enjoy all our meals! Although you are able to try all the restaurants at Coconut bay, we decided that the menu options at the Greathouse and the service, presentation and quality could not be matched by any of the other restaurants. All of the meals and snacks were superb. Believe me when I say that! Big shout out to all the cooks and servers at the Greathouse. Thank you to you all as the three pounds I put on while there were thanks to your efforts. Poolside bar staff also deserve many thanks as the service and quality of the drinks were top-notch. Please bear in mind that when I speak of the staff at Serenity, everyone from the cleaning staff to the front desk, butlers, landscapers (Johnathon the coconut guy)and everyone I have forgotten greet you with a warm smile and and a friendly word every day all day no matter who you encounter. I cannot tell you how far that went to making our trip remarkable. If you can afford to stay for 7 days or more you will enjoy the benefit of some extra extravagances. Massage was wonderful. Private beach cabana, pool side cabana dining, sunset cruise(awesome and a shout out to Arshan for making it so memorable), Day tripping (mud baths,volcano, botanical gardens, and much more with super guide Danny-Boy the next Prime-Minister of St. Lucia).I could go on and on but I will close for now by simply stating that Serenity was a fantastic place to vacation and we are glad we chose them to celebrate our special event. Any other places we visit will have to really be on their game to live up to Serenity's standards. We would like to thank Don and his staff one last time for making our experience one that will be etched in our memories for the rest of our lives.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Simply the Best.

    Reviewed by Skalidis9(London, United Kingdom) on Sep 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is one of the easiest and hardest reviews I have written. It is easy because it was fantastic and the best holiday I have been on; difficult because I want to do it justice. When we booked Serenity, we knew straight away that it should be a wonderful experience; however, our expectations were simply blown away. Our arrival to Serenity was so smooth: a car was waiting for us at the airport, we had a three minute transfer (if it was even that long) and we were then met by our butler. His name was Gregg, and he was amazing: he offered us a cold towel and a drink of water, and soon realised that it was something stronger that we were after. A refreshing drink of Piton followed, and these were a staple during our stay. He then took us to our suit. The pictures do not do it justice: the interior is amazing as it is spacious and luxurious. The bath and shower are great, and the bed is honestly the most comfortable that my fiancé or I have ever slept in. The courtyard is also wonderful: a plunge pool, sun beds, hammock and a wet bar with a mini-fridge for us to use and refill as we wished - we really were in paradise. Gregg told us that part of the service he provided was to arrange any excursions that we wanted to go on, and we duly took him up on this. Because we were staying for more than seven nights, we also got the romance package - this is great value for money. We also booked other excursions such as an ATV tour of the island, hiking the Piton, zip lining through the rain forest, snorkelling and horse riding. Our butler Gregg and Dania in reception were so helpful in organising these, and even more supportive of any changes needed to be made. They made this part of the holiday absolutely stress free. As a guest of Serenity, you are also allowed to visit Coconut Bay, which we did on many occasions. The vibe here is slightly different, as it is less formal and very relaxed. However, the one thing that does not change is the attitude from the staff, who really aim to please all the time. The beach there was lovely, and because of the boon and the tractor raking, was very clear of seaweed. The water is really warm and great to swim in. We ate a few times there, and it was lovely, both the buffet and the jerk tree house. The food at Serenity was magnificent. The breakfast was delicious, and it was a pleasure to be met by Cathy each morning and to be looked after by Titti and Tyler. For dinner, I have seen comments that the menu at the Greathouse is limited. I thought so originally as it only had six main meals. However, there is a special every day, I had dinner there eleven times, did not repeat myself and still did not ‘complete’ the menu. My partner, who is a more fussy eater, was pleased when she found out she could essentially ask for whatever she wanted to be prepared for her, which it was. Anyway, we both out a lot of weight on, so they must have been doing something right!! The staff at the Greathouse were brilliant, in particular Natoya and Chaud who served us the most. The grounds at Serenity are beautiful, and it really is a spectacular place to stay. We had an anniversary there and it was marked by the hotel beautifully. Because there are only 32 suites, it does feel more intimate than most hotels, which is highlighted by how quickly staff learn who you are. In fact, the staff are what really makes this place stand out from the rest. Our butlers Gregg, Angus and Alden were really lovely, and looked after our every need - even those we didn’t realise we had! The bar was run fantastically well by Daisy and Lee, who both make the best cocktails (daiquiris and dirty bananas in particular). Our room was looked after brilliantly by Patrice and Rosey, who wrote us messages, made us towel sculptures and sprayed our room to help rid us of mosquitoes. All of this happened under the watchful eye of the manager Don. He too was incredible. He spoke to all guests, took an interest in what they did, was helpful and always quick with a smile and a wave during the day. All the staff here are wonderful. As I said earlier, Serenity is the best place that we have stayed at, and we are already looking to visit again next year. It is the easiest 5 stars that I have ever given, and I only wish we were allowed to give more. Book here, you won’t be disappointed.

    Stunning place, awesome people !

    Reviewed by justjuliec(Greater London, United Kingdom) on Aug 31, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Where to start ? As beautiful as Serenity is, it would only be concrete and water without the fabulous staff that work there. They truly are the heartbeat of this perfect paradise. First there is Don, so busy making sure everything is perfect and checking to make sure every single guest is ok and the staff. He is such a hard worker and it was always a joy to see his smiling face. Then we were blessed to have the most fabulous Butlers, Gregg (our main Butler) Angus, and Alden. Gregg was so professional and had a great sense of humour, he had us in stitches ! He takes real pride in everything he does, He knew what we wanted before we did. He even remembered returning guests from a couple of years ago and their room number ! It was always lovely too see Angus (remember to feed my cat) and Alden, always super cheerful and eager to assist us with anything. These guys are so professional and committed. The Great House ... don’t pay attention to other reviews that say the menu is repetitive, that’s nonsense. We stayed for 14 nights and never got through it as there is always a special on every night. The wonderful chef adapts and accommodates fussy eaters like myself. It must be great as I put on a stone in weight ! It wasn’t just the food that was awesome it’s the people. Being greeted by the beautiful Cathy and Tessa at meal times, so happy and welcoming. We truly feel like we have left friends/family behind. We were so lucky to be looked after by the beautiful Nagoya with her infectious laugh, Hannah and her awesome smile, Titti never letting my champagne glass sit empty, The wonderful Tyler(fab name) and Chaud “sit back and stretch your feet” These guys give 110% in their work, we miss them so much. A wonderful time to pass time is at the Serenity bar with Lee and Daisy. They make the best cocktails and are very entertaining, Lee will have you doubled up with laughter. Our room was immaculate thanks to Patrice and Rosey. Such wonderful ladies, after working so hard on making our room beautiful they would always find time to leave lovely messages and towel art. It doesn’t end there as every single member of staff you come across will greet you and offer assistance. They genuinely care that you are having a great time. It’s the workers that make this place PERFECTION. Trevor and his assistant making sure the grounds are ok, the guy in the tractor raking the sea grass away all day but still having time to wish us well, Jonathon always friendly and enthusiastic and willing to shimmy up the tree to get you a fresh coconut. I didn’t get to learn everyone’s name but honestly everyone is amazing from the cleaners, gardeners,security,shop all the way to the management. Now the concrete and water ... It is a truly beautiful place. Our Butler suite was perfect. There was a great selection of entertainment around the pool, our favourite being the steel band, these boys are fantastic. Over at coconut bay on a Saturday night is Caribbean night with a spectacular show with fire breathers ! We booked lots of amazing trips through the adventure desk, our favourite being the couples ATV tour with the awesome Maxwell, great fun. Rainforest zip lining was exhilarating,hiking the pitons (exhausting but rewarding) horse riding and all the amazing things we got with the romance package. Do you know what ? Stop reading this and book, you won’t regret it. We are already looking into returning next year to this perfect place with amazing people.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5