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With My trips you have access to several self-serve options, including:
You can change or cancel your flights online, with a few exceptions:
Call times are high: please call only if your travel is within 72 hours.
Please contact us by phone to cancel, if your booking:
- was purchased with cash.
- is for a flight departing within two hours. We are unable to process a change or cancellation to your booking, however, we may be able to accommodate you on another flight.
- was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.
If you are hearing impaired, you can cancel your booking using TTY toll free 1-877-952-0100.
Please contact us by phone to change, if your booking:
- was purchased with WestJet dollars or cash.
- touches down in more than one city (multi-city).
- is for a flight departing within two hours. We are unable to process a change to your booking, however, we may be able to accommodate you on another flight.
- was made with special arrangements – for example: travelling with a pet or a guest that requires the use of a portable oxygen, etc.
If you are hearing impaired, you can change your booking using TTY toll free 1-877-952-0100.
Member Exclusive fare bookings
Effective November 4, 2021, for changes on a Member Exclusive fare, the original booking must be cancelled and a new booking made, subject to Member Exclusive fare availability. This cancellation and rebooking can be done online. WestJet dollars on the cancelled booking will be reinstated to your account and the original expiration date (if applicable) will continue to apply. Member Exclusive fare bookings made prior to November 4, 2021 can be changed by calling our Contact Centre.
Cancel Check-in Feature
You can now self-serve eligible bookings to cancel your check-in! Simply sign in with your reservation information, select “Cancel check in” and select the guests to cancel.
If your flight was changed or canceled due to an adjustment in a flight schedule, you will receive an email that outlines your options and allows you to self-serve the following options:
- Accept the proposed new itinerary. Your reservation will automatically be updated and your new itinerary will be emailed to you in five business days or less.
- Select another flight by please searching for available flight options on our website, then schedule a date and time for us to call you at your convenience.
- Cancel your reservation and request a refund. As of September 4, 2021, if your flight was affected by a schedule change, you may be eligible to self-serve your cancellation and refund request.
During, or even after you've checked in, you have up to 1 hour before departure to see which seats are occupied and can select or change your seat. Fare type may affect eligibility and change fees. *Note that flight loads are dynamic and not guaranteed until ten minutes prior to departure.
For more seat related inquiries please visit our FAQ page.
Add your travel documents, such as Passport, Permanent Resident Card, NEXUS Card and Known Traveler Number.
You can now upload your travel documents and make special service requests online, to ensure a quick and easy check in at the airport. Your contact information and WestJet Rewards number can be changed or revised in a self-serve platform on My trips.
Included in your upgrade
-
Premium cabin
- Priority check-in and boarding
- More seat comfort with extra leg and elbow room
- Located at the front of our 737 aircraft
- Located in an exclusive cabin on our 787 Dreamliner aircraft
- Refresh with a bottle of water upon boarding
- Contemporary Canadian and globally inspired menu (when available)
- Elevated snack and beverages including a selection of wine, beer and spirits
On 787 Dreamliner flights
- A welcome beverage as you arrive on board
- Social area available to enjoy snacks at your leisure
- Contemporary Canadian and globally inspired menu
- Relax with soft blankets, pillows and a Rocky Mountain Soap amenity kit
-
Business cabin
- 2 checked bags
- Priority check-in, security, boarding and baggage
- Lounge access before upgraded flight at available airports
- Refresh with a bottle of water upon boarding
- Contemporary Canadian inspired restaurant-style dining
- Exceptional comfort in spacious pods with fully extendable privacy screens
On 787 Dreamliner flights
- A welcome beverage as you arrive on board
- Lie-flat seats with luxurious blankets and pillows
- Dine anytime service with an exclusive selection of refined, contemporary dishes from our restaurant-style menu, served on dining ware inspired by rich Canadian landscapes
- Relax with a Matt & Nat amenity kit, including nourishing skin care products
Terms and conditions
Upgrade fees are on a flight leg segment basis and are non-refundable.
Basic fares are not eligible to purchase an upgrade.
Your original fare rules do not change with an upgraded flight. This includes any rules relating to changes or cancellations. Upgrade fees paid do not count towards your qualifying spend to achieve WestJet Rewards tier status.
Baggage allowance for an upgrade to Premium is the same as your original booking.
An upgrade to Business entitles you to the baggage allowance of the cabin, for a maximum of two checked bags. Overweight, excess and oversized bag fees may apply.
Seat space varies by aircraft type. Seats in Premium on flights operated by WestJet Encore and WestJet Link do not have extra legroom or space.
Food and beverages vary depending on aircraft type, flight length, time of day and availability.
Priority check-in, priority airport screening and lounge access are only available at applicable airports.
On-demand dining and turndown service in Business is only applicable on international flights.
If you were carried on your scheduled flight (or on an alternative flight if your scheduled flight was cancelled) in the same cabin that you booked as part of your original booking, and not in a higher cabin.
Upgraded at check-in
Please call the contact center to request your upgrade refund.
Upgrade offer was accepted
If you purchased your upgrade at check-in, please call the contact center, otherwise your request for a refund will not be received.
By making an upgrade offer, you confirm that you agree to these terms and conditions.
Last updated on October 28, 2021
Your upgrade offer
You may submit an offer to travel in a higher cabin, up until 75 hours prior to your scheduled WestJet flight departure. Once submitted, your upgrade offer may be accepted by WestJet at any date prior to the flight departure. The value of your request is the additional amount you are willing to pay for the upgrade inclusive of all taxes and fees and is in addition to the amount you paid to purchase your original fare. Your nominated form of payment will only be charged if your offer is successful.
The upgrade offer amount submitted is per guest for all guests on the booking. It is not possible to upgrade some guests and not others.
Upgrade offers are valid for flights that are operated by WestJet only. Upgrade offers are not available for travel on any other carrier including codeshare carriers and our alliance carrier partners.
Accepted upgrade offers are non-refundable, non-transferable and only valid on the flight and date shown.
Changing or cancelling your upgrade offer
You may make changes to or cancel your upgrade offer, provided your offer has not yet been accepted and that this is done at least 75 hours before your scheduled flight departure. In the event your offer is accepted, you will not be able to cancel the offer or be eligible for a refund (unless your situation meets the criteria for refunds - see the "Fare rules" section below).
Accepting your upgrade offer
We reserve the right to decide whether or not to accept your upgrade offer at our sole discretion. The criteria that we use for assessing and considering offers may include (but is not limited to):
The value of your offer
- The original fare of your original booking
- Your WestJet Rewards tier status
- The number of seats available in the available cabin
- The number of guests on your original booking
We will consider and decide whether to accept your upgrade offer no later than approximately 72 hours before your scheduled flight departure.
If at this point your offer has not been successful, you will receive a notification via email of your unsuccessful upgrade. You will keep your original ticket and not be charged the upgrade offer amount submitted.
If we accept your upgrade offer, we will charge the full amount of your upgrade offer to your selected method of payment.
Selecting your seat after your upgrade offer has been accepted
Once your upgrade is confirmed, you will be able to select your seat at time of check-in, 24 hours prior to departure. We cannot guarantee that adjacent seats will be available.
Family seating
If you are travelling with a child and will require family seating, and you place an offer that is accepted, we are unable to ensure that there will be an adjacent seat for you to sit with your child.
Upgrade offers cannot be made in certain circumstances
Unfortunately, we cannot accept upgrade offers in the following circumstances:
- If you are booked on a Basic fare
- If an unaccompanied minor will be travelling
- If you are booked on a Codeshare flight or another airlines ticket
Baggage allowance
If your Premium upgrade offer is accepted, you will be entitled to the same baggage allowance of your original booking fare.
If your Business upgrade offer is accepted, you will be entitled to a maximum of 2 checked bags. Overweight, excess and oversized fees may apply.
Fare rules
If your upgrade offer is accepted, the fare rules that apply to your original ticket will remain in effect and shall apply to your upgraded flight. This includes any rules relating to changes or cancellations. Upgrade fees paid do not count towards your qualifying spend to achieve WestJet Rewards tier status.
Once your upgrade offer has been accepted, we will only refund your upgrade payment in the following limited circumstances:
If your flight was involuntarily re-scheduled and we were not able to accommodate your upgrade on your re-scheduled flight.
If your flight was involuntarily cancelled and you chose not to re-book your flight.
We will not refund, credit or exchange your upgrade payment in any other circumstance including voluntary flight changes, cancellations and same day flight changes.
WestJet reserves the right not to refund if you elect not to proceed with your upgrade once confirmed - for example, if you change your mind about purchasing the upgrade.
Privacy and Data Use
Historical offers are analyzed to assess the performance of the program and optimize the bidding process. The data will be used at an aggregate level and will never identify the bidder or their bid history personally. If you have questions regarding the use and collection of data in relation to the Plusgrade program, please forward your inquiry to privacy@westjet.com.
Changes to these terms and conditions
We may make changes to these upgrade terms and conditions from time to time. When we make changes, we will update the upgrade terms and conditions on our website. We will also specify the date of the last update.
1 Priority check-in, priority airport screening and lounge access are only available at applicable airports.
2 Seat space varies by aircraft type. Seats in Premium on flights operated by WestJet Encore and WestJet Link do not have extra legroom or space Seats in Premium onboard our 737 aircraft may be equipped with a middle seat blocker or feature new 2x2 seating, which is being reconfigured across the 737 fleet in 2019-2020.
3 Food and beverages vary depending on aircraft type, flight length, time of day and availability.
4 An upgrade to Business entitles you to the baggage allowance of the cabin, for a maximum of two checked bags. Overweight, excess and oversized bag fees may apply.