Courtyard by Marriott Aruba Resort

We had an awesome vacation during December, although we were on the middle of the pandemic, the hotel took all the needed measures to make us feel safe. one of the highlight points of the hotels was Jose, who normally works at the beach service, now he was splitting his time between the pool, driving you to the beach, and getting the chairs ready, he was always with a smile, ready to help, and making sure we were enjoying.

Overall this is a good place. Rooms were clean, staff was very friendly and the pool area was beautiful. Breakfast was very good, but I wouldn’t recommend lunch or dinner here. Ice machines and washer/dryer were broken. It’s not an upscale place but convenient to everything.

So much potential... staff is nice, but it’s like being cut by a 1000 paper cuts. Rooms and decor are good/updated, but it’s everything else. No real food or bar/restaurant service so limited on options have to leave the hotel to eat anything basic; it’s weird that no one knows why these quarantined cruise people have access to hotel grounds in a roped off community are they Covid positive or waiting for a test; and the rooms fans are soooo loud it’s hard to sleep; irons and electrical outlets don’t work; no ice machines; and the grab and go has nothing. Only real positive is the price, people otherwise should go elsewhere to an Air BnB or spend more money at a better hotel despite this area with so little occupancy. It’s been a frustrating week with 3 days to go... while on vacation.

I transitioned to this hotel from a 4-star hotel for the last 2 days of my trip in Aruba and what a let down. I ordered pizza and was told after the fact that they were out, the phone in the room was inoperable, one bar of soap was left in the room, the 2nd time I went for breakfast at the restaurant I waited roughly 10 minutes for my drink and over 30 minutes for my food despite maybe 5 tables being occupied with like 3+ servers. The worst part was after waiting over 30+ minutes for my food, the potatoes were cold, a fly landed on the wrap within seconds of it arriving to the table and when I refused the meal after all this, the manager tried to charge me for the meal and not my drink (as my drink cost less)! I told her to either charge me for the drink or nothing at all and she told me that she wasn't charging me for anything. But get this, I go to check out shortly thereafter and the Housekeeping Manager insists on charging me for the drink despite the Restaurant Manager having told me that she wasn't charging me for anything! The Housekeeping Manager was rude and conniving and honestly, there are much better places for the same price that you could patronize! THIS PLACE IS HORRIBLE! I also saw medical professionals there on the 2 days that I was there in Tyvek suits. I wouldn't be surprised if this place has COVID cases. STAY AWAY!

This is a nice hotel. The room was clean. New furniture. Great rain showerhead. Balcony. Breakfast was good and well priced at the restaurant. Shawn and the rest of the staff were helpful and treated us well. The pool area was pretty. We were across the street from the beach. The beach at this end was much less busy than Palm Beach. We would definitely stay here again!