Dreams Vista Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 447 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Magnificent stay

    Reviewed by tourismdestination(L'Alfas del Pi, Spain) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Dreams Vista Cancun is all about service, staff, and the environment. I have stayed here for 5 days and I just can say AWESOME. Every single person that works there answers you with a huge smile even if you don't see it you can feel it, they cared about me every single moment, each detail is unique. They even remember your name. I hardly recommend you to stay here, you will not regret it, even more, you'll be in good hand once you meet the staff: Entertainment (Berenice, Henry, Erik, Jessica), Restaurants (Dana, Catherine, Juan, Arturo, Irving, Oscar), Reception (Sarahi, Josselyne, Luis) and much much more. Food was awesome, they take care of the Covid in terms of safe distance and portions, but that doesn't stop them to have a lot of variety, and I love it. You can't get bored with all the activities that they have, you'll find yoga, volleyball, surfpool, zumba, etc Krystal, Antonio and Eduardo made me feel safe at the Covid testing, to be honest I was scared but they helped me get through it. And the preferred club, worth it a 100%, you can't say that you've had been in Vista if you don't go here, you will regret it, Leslie and Gloria from preferred, the barman Kenny and Adrian, and the pool waiters Fernanda and Jesus, what can I say, they made my stay much better, as Michelle and Maria, the pool concierges. The infinity pool is LIT, what a view now I understand the meaning, but believe me you will have Sea view in each part of the hotel. The Black Margarita is a MUST. See you soon!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Very small resort very windy

    Reviewed by Lor Z(Chicago, Illinois) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were moved to Dreams Vista because the original Dreams resort we booked closed. Unfortunately, this was not communicated to us. We were very disappointed as the resort is very small. Umbrellas by the pool can’t be open because they have the wrong type of umbrella. The buffet is as big as my walk in closet....super small, not many choices of food. Check in staff very rude. Also, the check in concierge was very rude. We lost our to other luggage and they really could careless... they never followed up with us. I do not recommend this resort.

    Dreams Vista

    Reviewed by stephenpO8508UL() on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We will be back to Cancun for sure! Cynthia Lopez VIP Services & staff were very friendly and helpful! The roof top pool was pretty cool. The food was very good. I would recommend this resort to all my friends!

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Staff is amazing

    Reviewed by katiemL3573AN(Kenosha, Wisconsin) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a wonderful 7 days at Dreams Vista Cancun!!! Pros: The staff made our stay here amazing!! Entertainment staff: Berenice, Erik, Dania & Henry They are the best!!! They were so kind! They always remembered our names. They were energetic, personable and friendly. Daily activities were great for kids & adults. Restaurant staff: Mari at the Japanese restaurant Ruben, William & Jesus at the Italian restaurant Dana & Juan at the World Cafe They were all so kind! It amazes me that they remember our names! They make you feel so welcome. Concierge: Sahid works so hard !! Everyday he managed to find us. He was always willing to help us with something, from getting a spot on the beach to reservations for dinner. Beach bar: Eduardo knew our drink order by Day 2! He is a hard worker and a great guy!! Housekeeping: Olga Estrada- she was amazing, very thorough and honest. Cons: Wind-I know the resort has no control over this but some days we could not put up the umbrella by the pool. Pool-the water is freezing cold! The hot tub is pretty small but always busy because of the cold pool water. Buffet-very small food selection

    Best rooftop pool in town

    Reviewed by BSBFanForLife(Seattle, Washington) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great vacation going to Cancun for a book club meet up. The best service was always found in the preferred areas. The bartenders in the preferred lounge were always ready with refills. The rooftop was the best for spending lazy days in the pool with attentive staff. Fernanda and Jesus offered excellent service all week. They were always in great spirits and were kind. Fernanda and Jesús always provided us with a luxurious experience. In addition to the guest facing staff Michelle, María, and Adrian helped the operation run smoothly so we could relax and have a flawless experience. Thanks for a great trip!