Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 11142 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Low key with no problems!

    Reviewed by 538casad() on Sep 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the opportunity to stay at this location after the bad service at the Omni and decided to move our trip here. No problems at check and the room was ready right then. Oceanfront room which was excellent. Yes it is an older property however it makes up with the staffs attention to detail and to help in any way possible. Smaller pool yet they have an excellent short walk to the beach with life guards! No need to make reservations for dinner which was another plus. One night they had a bbq cook out with steaks and grilled things while enjoying the evening. They also had a late night room service menu which was awesome if you wanted a late night snack when everything else is closed. Hidden gem! Definitely would return!

    Great Vacation!!

    Reviewed by R G() on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great resort! Very clean everywhere, the entire resort / staff did an amazing job with covid precautions. We all thought the entire staff did an excellent job keeping everyone safe. Thank you so much!! The resort and beach was great but the staff made our trip special. They made us feel like we were the only ones there. Luci and Mina were in charge of activities and they made everyday seem special. They were excellent. Maria booked my massage. Gabriel gave me the best massage I've ever had. Rafael waiter at the Mexican food restaurant went out of his way to make our trip ; excellent service and genuine compassion for us. Thank you so much... Miguel waiter was awesome. Rubi and Daniel took great care of us everyday at the pool. I wish I could mention everyone but please realize without the special staff it would just be another resort. Thank you so much for everything you all are truly amazing. Rick, Tim, Scottie, Scotty

    another great trip with family and friends

    Reviewed by U1068DWscottb(Dallas, Georgia) on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We took our 4th trip with big group of family and friends. We had 23 people including 8 small kids. I always work with the incredible member services team to set everything up and coordinate rooms for everyone in our group. They are always so helpful and easy to work with. We have our favorite staff members that are there every time and we hope they don't ever leave. It is like reconnecting with friends every visit. Big Mac, Daniel and Jen have been consistently great over the years. They know our crazy group and treat us like friends. We were really impressed with our Beach Butler Kevin H this time. He just kept exceeding our expectations and everytime we needed anything he was there to make it happen. We even sought out his supervisor while there to sing his praises!!! Ana and Maina did lots of cool crafts and activities withour kids, which the moms really loved because it gave them something special to do with the kids. they also got neat things to take home from the crafts. Luis and the manager of viaggio always make a special impact on our family. They help us on so many levels with making our special needs son safe and the rest of our group still able to enjoy the full experience. The food is also the best by far!! We all keep coming back because every year the PJ staff wins us over again and again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Our 4th large group (23 people) visit and it was GREAT again!

    Reviewed by ABoatman(Atlanta, Georgia) on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been here 6 times. this is our fourth time with a very large group that included adults, seniors and children (all under the age of 8). The staff here is among the kindest and most thoughtful we have experienced in our travels. With such a large group it was amazing how the staff kept track of names and even preferences of drinks/food for the entire week we were there. Unfortunately, this trip was slightly different due to COVID-19, but the resort and staff went above and beyond to make us feel as safe as possible. Lots of extra steps were taken to try and minimize germs as much as possible. Some of the activities were not available and they were not opening all the restaurants at the normal schedules, but they were very gracious about trying to get you anything you wanted from the restaurants for room service. We are always pleased with the service in and around the beach and pool areas - this year was no exception. BIG MAC (beach and cabana) is always a stand out staff member. He has a memory that rivals anyone I have ever met and he is always one step ahead with drinks before we can even ask for refills!! He remembers up every trip and he feels like an old friend now. LUIS (server at Viaggio) is the best server on the property in our opinion. We have a son with special needs and he makes accommodations at our table to help him be more comfortable. On our week stays at PJ we usually eat here 3-4 times because he is so kind and thoughtful. He makes our family feel so welcomed and taken care of which is rare. The manager at Viaggio is also great. We had an issue with the kids on our first day and helped us get a late night dinner together for them in the room. We have never been disappointed with Panama Jack Cancun. Beaches are always clean and maintained, the inside of the resort if immaculately clean (there is always staff cleaning up behind people throughout the day and night), the food is fresh and made to order. We would HIGHLY recommend it, we keep coming back again and again!! JEN & DANIEL were a great team poolside. They very graciously helped us do many lunches by the pool for all the kids so they could keep playing and enjoy the day. Ruth was wonderful as well. I will say that this trip we met some new faces and they made the trip for us!! KEVIN HERNANDEZ (Beach Butler) provided top notch service several days. He was fun, professional and really understood how to work with our big group dynamic. We were all blown away by how awesome he was. A great addition to the PJ staff! The Camp Jack area was unfortunately closed and with all 8 of our kids under 8 we were worried they would miss out on all the fun activities but ANA & MAINA were incredible. They did so many activities with the kids poolside and we were able to take home some incredible crafts as souvenirs (tie-dye shirts, dream catchers, painted pottery!!!) They were so kind and patient

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Another Great Vacation at Panama Jacks-Cancun

    Reviewed by jerryjjb(Dallas, Georgia) on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our group of 22 family & friends had a great vacation. The following people went above and beyond with service: Kevin Hernandez- Made sure anything we wanted or needed was taken care of! Big Mac & Daniel are the best servers hands down. Never had to want for anything! Lucy kept the pool activities going with volleyball, bingo, and Zumba. The combination of these activities got the whole group involved! We can’t wait for our next trip back!!!