Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8634 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Vacation!

    Reviewed by troyrs21() on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This vacation was an amazing and relaxing week. We had great service from all the staff, particularly Eloisa and Ligia. We spent a lot of our time in the pool and had a blast with the entertainment crew. Thanks Juan, Ricardo, Erick, Bryan, and Ana for your hospitality!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Our Stay

    Reviewed by Mike3931(Kent, Ohio) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff and hotel was excellent with the exception of our room restocking and the rudeness of the over priced gift shop personnel. Who made up prices of items only to drop them as we were leaving in order to try and get us to buy. We asked the maid to restock items and left a tip only to have the tip money taken and no water resupplied daily. The room air conditioning vent condensation leaked on our heads at night, very sad for a "Delux" room. Everything else was excellent. This is my second trip and I spent allot of money for a very poor room experience.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-5

    Value

    Value-2

    Must Stay

    Reviewed by Mary P(Iowa City, United States) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic experience. Service is excellent. Many people that come here always come back again. I have stayed here many times. You are treated like family by all staff. Food is very good. If you are wine person the house wine is included but it is not the best. You can order wine off the wine list but you have to pay for it. They have all types of alcohol with top grade.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Had a wonderful time at the Zilara Cancun.

    Reviewed by JAMES T(Dallas, Texas) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was amazing! The food was very good and the selection of foods was wonderful.The staff were amazing! They were very courteous, and attentive! Our room was amazing. We had a nice balcony with a table and chairs as well. as a hammock. Our room had a king size bed ,large TV and a Jacuzzi in the room.The bath had a very large glassed in shower.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Outstanding Hotel!

    Reviewed by ktimm2020() on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel exceeded our expectations in many ways. The staff was not only friendly, but anticipated our every need. The cabanas were wonderful at the pool and on the beach. Food was amazing! We loved it so much that on our 2nd day there, we decided we are going back next year. Highly recommend!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5