Sun Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7256 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Sun Palace

    Reviewed by Mikedyba(Sanatoga, Pennsylvania) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife, Tracy and I just returned home from Sun Palace. What a great vacation. The staff was fantastic upon arrival. Fernanda was eager to help us and a pleasure to speak with. The rooms were beautiful and they have fantastic room service and turndown service. We experienced a few extras while there including a trip to Chichen-Itza. Pedro was wonderful to work with and helped us plan our week of relaxation. We were able to spend the majority of one day at the spa. It was absolutely heavenly. The food was excellent and service was also wonderful in the restaurants. Alfredo was such a friendly waiter and always greeted us with a smile while offering great service. On the beach, Silvio was super nice and treated us better than we could have ever expected. All the staff seemed to work well together and they have great attitudes. We experienced some fun pool activities such as pool volleyball. It was hard for us to stop the activities because Jay was so fun to be around. Also, I would like to mention Angel, who was always there to help keep the sun away by setting up an umbrella for us. This absolutely will be a future vacation destination for us and we can’t wait to come back.

    Very nice

    Reviewed by 0798anne(Alfreton, United Kingdom) on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have been regular visitors to Palace resort hotels for the last 20 years but this was our first time to the Sun Palace. We thought we'd try it as it was our wedding anniversary whilst we were away and the bonus of this hotel is it's adults only so no noisy kids. Went with a standard sea view room and was allocated the top floor. Room was lovely. Had everything we needed. Beds are super comfortable. Showers are spacious. Small balcony but we didn't use anyway. Beach front is superb. Plenty of free sun beds and we were there during the busy spring break. Staff are lovely. Front desk people are brilliant. Not much going on in the hotel shop but La Isla mall isn't far away and only 12 pesos on the service bus which stops right outside. Didn't have any trouble with the public buses- felt very safe. No issues. It is a smaller hotel so not a huge range of eating. We tried the steak one which was nice. The Thai is the best one for dinner. Didnt go in the Italian as we don't like. The Mexican was a bit of an experience. Some strange offerings but quite pleasant until I got to desert when I ordered the crepe with Nutella - couldn't cut it, couldn't bite it either. Hubby was rolling around laughing at me attempting to get a bite but it was tougher than Ghandi's flip flop. Had to give up in the end. It beat me... The hotel is due to closed set for refurbishment on 15 June and it's ready. Some areas are tired looking and need a little tlc. Cannot fault the staff. Rooms are amazing. Food - room for improvement- a buffet at dinner would help and bring the restaurants inside- it's very windy on the sea front and after a day in the sun it's chilly after sundown. Spa is great too. If you're looking for quiet, this is the place for you. Would we return ? No as we much prefer the moon palace purely because it's much bigger and has more food options.

    Continued Excellence

    Reviewed by Jennifer S(Las Vegas, Nevada) on Apr 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from our second trip to Sun Palace. So much to say about how great this place is. Super friendly staff, delicious food, immaculate rooms, perfect beach. Top notch resort in every way.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Service Exceptional & Delicious Food

    Reviewed by DelitaBeel(Texarkana, Texas) on Apr 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Exceptional service for couples only. We loved being pampered by the entire staff. Erik at guest services desk was very polite and helpful with any questions we had. The rooms have beautiful views with nice balconies. The food quality & options were very good. La Tratta (Italiano restaurant) has delicious entrees. Freddy will keep you entertained at La Tratta. Aurora (Mexican restaurant) is unbelievably good. Ask Carlos to make Mayan Coffee for you table side, it’s definitely an experience! Carlos YOU ARE THE MAN! The manager of Aurora (David) was so nice and welcoming. Abel at the Thai restaurant was helpful on selecting something special. Food is excellent there & at Fuego Steakhouse. You just can’t go wrong with any of their food options. FUEGO THE AFRICAN FIRE SHOW on the beach is AMAZING! I slipped & fell by the pool restroom & Fernando immediately helped me up and offered first aid. I was not hurt but Maria in Public Relations checked on me multiple times throughout my stay to see if I needed anything. The AWE SPA is AWESOME!! Ruth has magical hands & can make you feel new again! Ahhh!! Daniel & Antonio have to be the best pool waiters ever! We have stayed at many resorts on the hotel zone & none compare to Antonio & Daniel. These guys kept a drink in our hand! I appreciate Rodolfo coming to our room to get our bags at checkout. Stay at SUN PALACE ....YOU WILL LOVE IT!

    Awesome resort and vacation!

    Reviewed by Vacation-fun-2019() on Apr 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent 7 nights at the Nizuc Moon Palace and then 3 nights at the Sun Palace. The Nizuc was wonderful too but the Sun was such a relaxing change from the busy Families at the 3 sections of the Moon Palace. The ocean is also so much nicer at the Sun; we actually got to enjoy it! Beautiful blue waters with minimal seaweed. The staff at all the Palace resorts are just wonderful. Jose at the Thai Restaurant, Edgar at Guest Services, and the Spa had Griselda, Monica, Greta, and Raphael that made us feel so pampered and taken care of! There were many more but I am lousy at remembering names. Thank you for such an Awesome vacation!!

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