Fairmont Hotel Macdonald

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1547 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Horrible experience

    Reviewed by 837chrissiez(Edmonton, Canada) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I have been living in different fairmont every time i travel around for longer of the time but the Nov 15-16 stay in Fairmont Hotel Macdonald was horrible, my important client was in town , so i chose the fairmont for her stay ( room 503), lady named as Nella, knocked on our hotel room around 9 pm and told us there are noise complaint with horrible attitude and then called us 4 am in the morning , my client was planning to come to Edmonton and live there often and now she wont come to town anymore with that kind of experience.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    A fantastic experience

    Reviewed by jensencraig(Red Deer, Alberta) on Nov 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The people working at this beautiful location make the stay even more worthwhile. I can't express enough of the outstanding customer service provided by Kayla! She is genuine and ensured all reservations for my stay were perfect. If you haven't been to this location, book today, and if it's a while since your last stay, book today; it will be a worthwhile experience.

    Horrible

    Reviewed by Captainpizzafoxcreek(Fox Creek, Canada) on Nov 10, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Everything is way to out dated and I don’t mean vintage i mean yuck old.. staff service was horrible... had to ask for towels more than 3 times and then got them at 10:30pm :.. a never again ... not worth your money

    Amazing Birthday Weekend

    Reviewed by Simmons_fam(Fort McMurray, Canada) on Nov 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed 2 nights for my birthday weekend at the end of August. This is my favourite place to stay in Edmonton, I just love the feeling when you walk through the doors of this beautiful hotel. As always our room was perfect with the river view and comfy bed. All the staff were friendly and wonderful and I have to give a shout-out to Antosh Shetty, who found out it was my birthday and sent a special surprise to our room. We had room service breakfast, delicious food in the Confederation Lounge and lots of wonderful cocktails on the patio. There are of course COVID regulations in place but they are meant for our safety and don’t get in the way of a wonderful experience. There’s just something so special about this place, the service, the atmosphere and the historical beauty of this hotel, I can’t wait until our next visit!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Covid safety done right

    Reviewed by tonyak897() on Oct 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed two wonderful nights at McDonald hotel. This is my first time in edm since the mandatory mask bylaw came into effect. I was nervous about a hotel, but that quickly diminished. They are so friendly. They checked my temperature upon entering the hotel everytime, room service is now 25/7 and done in take out style, packaged so nicely and brought to your room in a bag. My room had a safety package complete with hand sanitizer, alcohol wipes and a masks. There isn't house keeping unless requested for our safety and the staffs safety. You can download an app for the remote, order anything service you may need via the TV. Its been so great. The pool is open, 10 patrons out of time. No hot tub tho. So very impressed with the quality of care here ?