Waikiki Malia by Outrigger

I just stayed at this property for 17 days, it’s very centrally located, three blocks to the Waikiki beach, closed to all the major retail stores and favourite restaurants. The room was spacious, clean and well appointed. I was on 5he 15 floor with a view of the horizon, facing the beach. What most impressed me were the wonderful staff (particularly Manny, Junko and Lance and manager Tana. They were most friendly (greeted me by name), helpful, and interested in my comforts and stay. Manager Tana, went out of way to accommodate and show extreme hospitality to me, I was so impressed and would highly recommend anyone to make their stay there.

If you are visiting Honolulu on a budget this hotel is good... although not on Waikiki beach it is within a 10 minute walk. But this is a “budget” hotel. No bells and whistles... pool is not really much of anything... decor is dated (think 1980s Holiday Inn). The staff is friendly but the cleaning staff unfortunately tended to be smokers so after my room was cleaned I would come in to that smell and would have to open the patio doors to air it out so I just started putting the do not disturb on the door so they wouldn’t clean.

2 nights here. Bed was comfortable shower pressure was good, room was a good size. Hotel and rooms a bit dated but it seems most hotels here are... Fantastic location central to everything can walk everywhere. Included in the resort fee... pink line bus which is handy.... Would stay again

We had a large, comfortable room with king size bed, a very quiet room on the 14th floor, although it overlooked Kuhio Avenue. The staff were all very friendly & helpful and those on the front desk gave us a lot of useful advice. We were able to make use of the large swimming pool at Ohana Waikiki East, less than 5 minutes walk, the Malia only having an indoor lap pool. The hotel is located in a very pleasant area & we felt very safe when walking out to restaurants & bars at night.

The property is in a decent location with courteous, friendly employees. Definitely not worth $250+ a night, however- as there are hotels just as nice for about 1/2 this rate all around Honolulu. Tried to sign up for their frequent guest program, was unable to do so due to glitch in system. After a trip to the front desk, calling Outrigger Central in Colorado- they had to call me back to give me my special Discovery membership number. When I inquired if my number was plugged into my current stay's folio, the clerk says "I'm sorry, but we don't participate in that program." What the hell ?? Why did I sign up for your frequent guest program ?? What's my incentive to stay here again ?? What a waste of time. Offering a frequent guest program that only certain Outrigger Hotels utilize, good luck trying to decipher which ones do. Forget this place, will never return- after going through this nonsense today.