Sheraton Princess Kaiulani

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4207 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great place to stay!!

    Reviewed by frequenttravelers969() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We would sincerely like to thank the Guest Service Manager Isaac and his super friendly and helpful hotel staff. Their aim was to make us feel as comfortable as possible. We felt genuinely welcomed, and all in all, the service, amenities and accomodation facilities were second to none. Wow! Thank you heaps Isaac and your crew.

    Very disappointed with the sheraton princess kaiulani!

    Reviewed by srdaga6() on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I am currently staying at the princess kaiulani, and I am so disappointed! We are a family of 6, we have 2 rooms with 2 double beds each room. The beds are so small that our feet stick out of the bed and not comfortable to sleep in. None of us have had a decent night sleep since we got here. From day 1, we got here at 9.30 asked for early check in and got told to go sleep on a banana chair by the pool, till the rooms were ready. I asked if they could please contact me when our rooms are ready as my children were asleep on the banana chairs. We hadn't slept for over 30 hrs as we had an evening flight from australia and had been awake since the day before. They said they could not guarentee it would be ready before 3.00. However I kept going back to fromt desk and at 1.45 1 room was ready. The other not until just after 3. Since then we get woken up most mornings cause housekeeping want to clean our rooms. Why not clean the rooms that want early check in, I don't understand? The toilet has been blocked, they took the shower screen and didn't return it, we had to ask for it back. We have plastic glasses in our bathroom no soaps ect on arrival,the coffee cups are paper cups, what happened to glass? I plugged in the hotel hairdryer and smoke was coming out it's so old, it went red but there was no air coming out. I had to take it outside. What happen to 3.5 star and customer service. I did go down to concierge and ask for queen beds, apparently this hotel only have double or king. $80 extra per room per night for a rollaway. After paying a fortune to stay here and resort fees, I am questioning for what? I don't see anything special about the "resort" Nothing is included for the bonvoy marriott members, no breakfast, only a discounted price which is still $23.00 from $28.us dollar $35 Aud, due to the current exchange. I did ask what is the point of being a member when i joined in Fiji 3 years ago and they said breakfast included for adults children 12 yrs under pay child prices. I stayed at the Fiji resort and they were amazing. I have stayed at the sheraton on the park in Sydney a gift to my husband, from friends for his 50th birthday. They were both fantastic service and inclusions, here in waikiki however, I'm finding that their member get no benifits. I would have booked else where had i read the reviews. They take advantage of being under the sheraton umbrella, but they don't seem to have the quality the sheraton is known for. We are here till Tuesday morning, the rest of our trip has been amazing, very expensive for food and activities, but a beautiful place. Friendly people everywhere.

    Comfortable/Good Location

    Reviewed by ChitownAre(Chicago) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We spent 2 nights here, one of which was Halloween, before we boarded NCL/POA cruise from Honolulu port. We were located in the Tower. The room view, the cleanliness and comfort were all very good. I'd rate this hotel average, as I think most, if not all of them, are woefully overpriced. This stay was part of an airfare/hotel package our agent booked through Apple. The location of this hotel was very good - we were able to see the Halloween revelers within a short walking distance from hotel, on Kalakaua Ave. The location is also very good for walking to take in the various sights. The historic Moana Hotel, built in the 19th Century, was nearby and we had a view of this spectacular Hotel from our balcony.The outside pool area had a bar and cafe service area that was very nice. One complaint I had was that we spent a long time waiting to get on elevators at certain times. Even though I rate this as average, I don't really have negative things to say about our specific room or the hotel itself. Again, I think the tourist hotels are NOT value priced. Also, I thought a continental breakfast would have been a nice addition.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    nice location

    Reviewed by riskybiz56(Aberdeen, Washington) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    stayed at the Sheraton princess for new years. we had a room in the princess tower room was clean and looks like it had been just remodeled. The room was small but then again we weren't in Hawaii to spend all our time in the room, so it worked okay for us. The hotel has a pool, bar and a restaurant. we ate at the bar and had a few drinks,was pretty standard bar food. There is also a restaurant on site but only saw it open for a breakfast buffet Staff was friendly and willing to help.

    More like 2 star hotel at best!

    Reviewed by Carmenitas() on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Read some negative reviews prior to choosing this Hotel but since this property is listed as part of Marriott Bonvoy Hotels I thought it can’t be that bad! Well at check in I presented my Marriott Bonvoy credit card. I asked the front desk how late can we check out for a later flight although my previous experience with Marriott Hotels allows 2:00 pm late checkout for elite members. She asked me if I have a SPG acct number for late checkout. I had to look for my SPG acct number from my old emails just to checkout at 1:00 pm instead of 11:00 am. Walked up in the room, as soon as we opened the door, the strong smell of paint hit us, the carpet is so filthy from the hallway to the room. I called the front desk and told her we can’t stay in this room to transfer us to another room. The front desk sent a new room key to transfer to another floor, same old bldg. The smell of new paint is not as strong but the dirty worn out carpet is staring at me. There’s just no way I can stay here for nights, Motel 6 is probably in better condition. Finally I went back to the front desk and told her I am willing to pay for an upgrade if another room in a different wing is available. This employee actually said she’ll upgrade the room at no charge, not the same employee who checked us in. The room we transferred to is on a different wing/building with a balcony too! She also called to apologize after she realized the room she transferred us to has 3 twin beds but my husband is too tired and said it’s okay we’ll just sleep on separate beds for 4 nights! I don’t see how Marriott’s rating for this hotel is category 6, not even category 3 in my opinion! Do not waste your Bonvoy points or your money, choose another Bonvoy Hotel if you don’t want to ruin your vacation.