Wailea Beach Resort – Marriott Maui

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1204 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not worth 600-700 a night, service terrible

    Reviewed by elainea239(Maui, Hawaii) on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Let me preface this with the fact that we stayed half our trip at the Andaz and half here. The difference was obvious. The andaz treats you like royalty, opening your door for you at the valet, sitting down with you at check in to go over the resort amenities with a glass of lavender lemonade, having anything you ask for at a moments notice. We had a family of 4 adults and got a suite with a kind bed and a queen pullout. The first night the pullout was broke (even if it hadn’t been it was so uncomfortable we were planning to sleep on the couch instead). We spent the whole trip sleeping on two cots. When you are spending 700 a night, really frustrating. The second night the AC was broke and it took an hour to get someone to fix it. The pool is overcrowded and if you leave your chair for more than 20 minutes they come and retrieve your things and keep them at the front counter while other people sit in your seats. So don’t think you can go eat lunch and come back. Is the hotel nice? Ya it’s fine, but for the price you are paying there are much better places on the island. We have stayed at the Hilton, fairmont, and andaz and all have had 5 star facilities and service. This place would be great if they treated you like a person and not just a number.

    Great property needs better service

    Reviewed by Erin W() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed at the property 5 nights August 2019. The grounds and property are really nice. My 7 year old loved the water slides. However the property did not meet my service expectations. I arrived ahead of my husband with 2 large suitcases. There were bellmen out front but nobody approached my Uber to help with bags or even direct us to reception. Apparently they were supposed to give us welcome leis. That didn’t happen. I waited in a long line at check in. I’m use to being seated rather than waiting in line at a higher end property like this. When I was finally checked in I had to ask for the leis. The property is huge and it took me a good 20 minutes to find my room. It would have been nice to have direct instructions how to get there or even better an escort the first time. We were in building 5 which was a bit of a hike to the lobby but easy access to pools and beach.. which is why we were there so I thought it was great. Our room faced the pool with slides. That originally worried me but ended up being a bonus since we liked the slides so much. Things I wish I had known: -you must be 48” to ride slides. DD was just tall enough and would have been crushed if she was too short. -presumably to keep people from just walking on property and using the pools you must get a new bracelet each day to show you are a guest when using the pool -the walk to the beach isn’t bad but there are no towels at the beach and no food/drink service. Water is available. -towels are not available at the pools until 9 AM yet the best snorkeling is 7AM to 9 AM so you must get towels the night before -chairs are set on the beach as demanded (2 per room) but are not available until 7:30 - pool chairs are not watched very closely so later in the day it is hard to tell which chairs are occupied vs which are abandoned but dirty towels left We only ate at the “food truck” by the pool. The food was good. The kids menu is a good price with a good amount of food. -mixed drinks at the pool with slides were very tasty but lacking in alcohol and 16.50/drink. Most days the bar here could have used another bartender. If you are a Costco member pick up wine before leaving the airport area and drink for a tenth of the price.

    Beautiful and relaxing

    Reviewed by ProudCanadianTravell(Vancouver, Canada) on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Clean resort with lots of amenities (am yoga, quiet walk along the shore front, beautiful serenity pool, games room for kids, departure/arrival lounge is a great touch) - i couldnt say more but really enjoyed our romantic getaway and found the resort relaxing. The food options at the resort is good too and also location is close to many other hotels nearby and the shopping centre!

    4.5 Stars - Definitely Coming Back

    Reviewed by keithpence(San Francisco, California) on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My partner and I came here last July for 5 nights and truly didn't want to leave (we literally changed our flights to stay the entirety of our last day because we weren't ready to leave Wailea). Absolutely love the location of this hotel (I've been to Wailea many times and prefer it to other parts of Maui), and the view from our premium ocean view was pretty spectacular in Hale 2 (although it did overlook the pool). I'd request to be in Hale 2 and face Ulua Beach, or stay in Hale 6 or 7 with a view of the ocean. We stayed on points and paid over $1k for an upgrade, but this being a special occasion, we felt it worth the money. Bit frustrating to pay for both parking and a resort fee, but you can get use out of the resort fee if you pay $99 for 4 days of SUP, Kayak, Snorkel & Boogie Board Rentals - this is actually somewhat of a deal considering a 2 hour kayak rental is $80. As far as food goes at the resort, we ate at Humble Kitchn one night, but just had small snacks and some beers. We mostly went to Four Seasons and The Andaz for cocktails, and then left the property for dinner (Monkeypod is incredible!). We grabbed most of our lunches at Island Gourmet Market which saved us a ton of money. Also grabbed our wine / beer there. Only small hiccup was one day at the adult pool, I had left two towels on loungers with the intention to come back after 30 mins - we came back after 45, and lost our seats / didn't know this was a "policy." Bit frustrating, but the staff handled it well we never had issues getting chairs after 2PM. People leave their towels starting at 7AM, which is truly ridiculous, but I guess that's what happens w/ a lot of people now coming to Hawaii from the East coast and dealing with the time change. There was also some *very* conservative clientele who were incredibly loud in the pool about their political beliefs - sometimes people just want to go on vacation to get away from all of that bullsh*t ... next time, leave your MAGA hat at home please. Despite those things, if I had to choose to spend my money between here and the Andaz or Four Seasons, I would probably stay here based solely on the fact that the rooms here are incredibly close to the water and you simply don't get that at any other property on the island. Andaz has a very chic clientele though, unlike this property, and Four Seasons was also quite nice (killer lobby bar and views). I also prefer this area to Kaanapali, and the Ritz there is quite dated unfortunately. All in all, a great stay & we'll definitely be back next year.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Upscale Resort On The Beach

    Reviewed by LeeTrotman(Los Angeles, California) on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I'm a fan of Marriott, so this is the first time I've been to Maui and it did not disappoint. Ocean view room (if you want to be directly facing the beach you must specify "ocean front") so I had a partial view of the ocean. Nice 30 foot water slides for the kids, nice pools separating adults from children, very good food at all the restaurants and located next to a shopping mall with upscale stores. Finding the entrance is a little difficult from the road because there is only one sign when coming from a certain direction so keep an eye out for a sign that says "Andaz" and make a right into the next available driveway. Or cut through the aforementioned shopping mall to get to covered parking, which always had spots available. No complaints other than if you get the free intro to scuba diving feature as part of your room package, be aware that you must also purchase an ocean dive package. This was different from the J.W. Marriott package in Cancun, so we canceled because the kids didn't want to go into the ocean and dive. I'd asked the activities desk what the catch was for the free scuba intro and wasn't aware of this until the dive company called me in advance to tell me, so that was annoying but that's the only glitch. If your room isn't ready when you check in, you will have access to a pretty nice lounge with amenities like showers, snacks and other nice creature comforts. Highly recommend.

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