Encore at Wynn Las Vegas

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18500 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Charged for a room 2-3 weeks later

    Reviewed by Msdawn123() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My son booked a room at Encore on July 17th 2020. Upon entering and going to the registration counter the Customer Rep told us to use the Kiosk. We pulled his information up on the screen, and it gave him 2 key cards. We went to the room and the key cards did not work. We went back downstairs and she assigned him another room. We went up to the room and checked it out. I opened the cabinet and it was filthy. All the smacks had been eaten and all the empty Potato chip bags, empty soda containers and empty candy bags were left inside the cabinet. We take pictures and go back downstairs and this time they call their selves compensating him by giving him a room in the VIP tower. While there for the night he orders room service, wings, finger foods, $177.00 dollars on food that was terrible. I picked him up on Friday morning before check out time. Well today August 4th 2020 they take another $300.00 dollars off his card, stating Oh you extended your stay. No he did not. I am going to the BBB on this company, how can you decide to wait 2-3 weeks later and take money from someone's credit, debit card? This is unacceptable and I will definitely post my complaint all over Social Media, and Consumers Affairs, as I mentioned before the BBB.

    Amazing room with a view

    Reviewed by tk2aci(Raymore, Missouri) on Jul 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Panoramic King on the 54th floor of the Encore was top notch all around. Great time! I challenge you to find a more comfortable bed anywhere in the city. While a lot of the restaurants aren't open during the week we ate at the Lakeside and it didn't disappoint.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Worst valet team I've ever seen - Tower Suites and Encore are both terrible.

    Reviewed by asmith698159(Los Angeles, California) on Jul 31, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Valet refused to let my assistant retrieve my cell phone from the Rolls Royce we had just pulled up at the Tower Suites because he didn't have cash on hand to tip them - they knew who he was and the car was still in front of the hotel. "Take care of us and we'll take care of you," is what they said in a snide tone. They demand cash payments to access your own vehicle. This is criminal extortion nevermind unprofessional. The next morning they passive-aggressively took almost 1 hour to pull our two mclarens up - no other guests were waiting. It took so long we walked over to the Encore valet and asked if he had an update on our cars. He gazed off into space, looking totally bewildered and would not speak to us or even look at us. After almost 1 hour the cars finally arrived, causing us to miss a crucial business meeting and delayed our departure significantly. We've never been treated worse at any valet ever. The valets at Encore and Tower Suites clearly went into a jealous rage at seeing high end vehicles and treated us as though they despised us. We were polite and very patient but we will NEVER stay at another Wynn, Encore or Tower Suites property again. If you value your car and care about being treated well, don't stay here.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-1

    Value

    Value-2

    Excellent Property

    Reviewed by mskris1961() on Jul 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Would stay again for sure! A great getaway with great service and spectacular staff. Food was good and all the precautions of safety was covered. Staff was friendly and helpful. Vents in room over bed was a little warm but was tolerable because everything else was excellent. No real complaints....well worth it!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    mmm

    Reviewed by hadisengin(Phoenix, Arizona) on Jul 27, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    they should close it down asap this was not a very pleasant experience at all this is pretty obvious that everyone go to vegas want to expereince all of it. but in this pandemic the whole experience was sad stressfull and frankly very bad

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1