Mandalay Bay Resort & Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10409 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beware of the recent Cheap Prices

    Reviewed by E4587SCdaniels() on Aug 11, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Be very aware if you were lucky enough to snag a cheap price for a room here during the height of the Rona closures. I was able to snag a reservation for $60 a night back in May. But I definitely got the little that I paid for. When I checked in at 4:00PM on Friday, there was about 50 people in line. Normal for Vegas on a Friday in the summer. But there were only 2 Front Desk people. After I saw that debaucle, I checked in online. But after I went through the whole check in process, I got a message no room was available. After an hour I called, couldn't get anyone to answer. Then after 3 hours I still didn't have a room assigned. So I called again. Finally they were able to give me a room. I'm not sure about the opinion of others, but waiting for a room for 3 hours after you check in seems very unreasonable. Not to mention, if I wouldn't have called, would they ever have assigned me a room? Then, the app gives you no instructions. Zero. They give you a digital key, but it doesn't work in the elevator. Again, with zero instructions on the app I had to look like an idiot waving my phone on the proximity reader in the elevator expecting it to work. Finally I went to the Front Desk again, still about 25 people in line. Thankfully an employee came up to me in line and I was able to let him know that I was already checked in, but didn't understand why the digital key didn't work in the elevator. Again, there is no information in the app. He looked at me like I was an idiot because I made the assumption that the digital key would work in the elevator. He let me jump the line and gave me two regular keys, but still was not very friendly. And this begs the question, what the heck is the purpose of the Digital Key if it doesn't work in the elevator? It might open the door to the room when you finally get to the floor, but if you can't unlock the elevator to go to your room, then what is the point of it? Housekeeping never knocked on our door. We had the DnD sign off the door for a good portion of the day each day with the cart right next door, but still no service offered. Not even a knock on the door to change the towels. Went to the House of Blues restaurant. Sat down and ordered wings. They didn't bring us napkins nor did they bring us silverware. Funny thing is, little did they know that I was a local. They might get some repeat business if this didn't automatically assume I was a tourist and not care how the service was. You definitely get the feeling that the employees are unhappy at the situation and being more unfriendly than usual as Strip employees are not known for their hospitality anyway. But I would think that they should at least be thankful they still have a job. The only compliment I will give them in the wave pool was a lot of fun, Irish Pub in the Shoppes was great as well. But again, beware that if you get a cheap rate, you are most likely going to get cheap service. I will never return to this hotel based off this experience.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-2

    Very Disappointing!!!

    Reviewed by soonerboston(New Hampshire) on Aug 11, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    As returning guests to the Mandalay Bay we were disappointed overall. Part of our disappointment was probably expecting more, but also was our overall stay. Our check-in was fine, you need to wear mask in public areas, our temps were taken prior to check-in. A quick check of the lobby/casino area showed some restaurants were closed, lounge areas were open, but bars were closed to seating. You had to order food to get a drink in the lounge, not a big deal, just order pretzels. There were adults driving electric scooters throughout the lobby some carrying boom boxes., These were not because of a disability they were being used as toys. With people and children walking about they proved to be dangerous, nothing was said even though we observed one individual kick open the lobby door with his foot and drive to the outside. This was not the Mandalay we had enjoyed in the past. Our room was on the 29th floor, for two days we observed the same plastic bags with food garbage on the floor in the elevator bank area, No one came to remove it. We told a young lady (employee) about it when we were checking out, she apologized and stated she would take care of it. I needed to speak with a front desk person upon checking out, I approached the individual who firstly was behind a partition which I understood, she also had a cloth mask on, which I understood, but also had a face shield, which I thought was a bit much as I could not understand a word she said. I then needed to speak with someone else because I did not know what had just happened with my checkout, certainly not the Mandaly Bay I knew. We knew things would be different, but going forward it will be a while before we venture to Las Vegas again. Very sad indeed we really expected more from the Mandalay Bay.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-2

    Safe and great

    Reviewed by kristens623(Riverside, California) on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    They took all precautions. It is as the far end of the strip and the monorail isn’t running, so just wanted to touch on that. Other than that it was stunning. The rooms are big. The pool is great (get there early since they limit capacity). Highly recommend the cabanas. Not much shade if you don’t rent an umbrella and chair or a cabana, but the pools are unbeatable! Stunning pools. Staff was super friendly. Totally going back! Also they have great service, our tv wasn’t working and they sent up someone right away to fix it. Felt safe the whole time. We will be back

    Amazing Stay

    Reviewed by chrisc1981elp(El Paso, Texas) on Aug 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Once again Mandalay Bay and Delano made my last Las Vegas mini vacation a great time. The room was cleaned and kept in top shape. Housekeep does a really good job and everyone is really friendly and always willing to help.

    Horrible Service

    Reviewed by georgeww56(Springdale, Utah) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The check in process was very cold and unfriendly. The hotel was packed with people and seemed very unsafe considering the pandemic. The pool was extremely busy with no available chairs and unsafe with the number of people in the pools. There were no chairs available in shaded areas or with umbrellas unless you paid for a $385 cabana. We ended up leaving to avoid the unsafe conditions. They should be ashamed of themselves for packing people in like they are during a pandemic. Staff in general was unprofessional especially in the pool area.