The Mirage Hotel and Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 24743 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Luv'ed it.

    Reviewed by Braddock52(Upland, California) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were treated very kindly by check in staff and even got an upgrade for a lesser price than normal. We wee given a room on the top floor looking down on the volcano. The room was a little small but cozy with a nice big easy chair. The bathroom was very nice with a glass enclosed shower which could fit both of us. We had a very nice, relaxing time there and hope to go back and stay and see the Beatles LUV show.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Central classic hotel

    Reviewed by steves941(Sioux Falls, South Dakota) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Stayed on the Strip at this venerable establishment. Friendly staff, spacious rooms, tiny bathroom, but easy to access and enjoyable. Main lobby not too trendy but functional. Overall good value and good.

    Total lack of attention to customer

    Reviewed by ChiaraS162(Milan, Italy) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We stayed here on the last night before the hotel closure due to COVID. First issue: nobody sent us any email prior to arrival to let us know that the casino was closed, the spa was closed, the fitness center was closed, the valet was not available, late check out was not available and half the restaurants in the resort were closed. Still they made us pay the entire resort fee, basically we had to pay ~40$ to use the WiFi... While I understand the emergency, it doesn’t cost anything to warn your customers ahead so they can make an informed decision or discount the resort fee. If you can’t do either, you could at least give a free room upgrade as the hotel is basically empty. COVID aside, several other things that in my opinion are not in line with the start or reputation of this hotel: - you have to walk for ages btw parking and rooms passing through the entire casino and dragging luggage on the moquette - there is no plugs next to the bed in the room - any extra in the room has crazy costs (e.g a small bottle of water for 12$) - you can’t even use the in room fridge for your stuff as it’s full of stuff for sale and a note says if you move anything they will charge you 50$ - there is zero insonorization btw the rooms, during the night a crazy couple in the room in front of ours was fighting and banging on doors... it sounded like they were in our room... All in all, it surely is an impressive building but honestly I have been cared for way more in cheaper hotels, motels and Inns... would definetely not recommend

    Always a great stay!

    Reviewed by momlovesvegas(Columbus, Ohio) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Mirage Hotel and Casino has always delivered the great level of hospitality that I expect from them. I would like to thank all of their employees for making my stays memorable when I visit. The check-in staff has always been friendly. Even when lines are long, they make me feel like an individual. I have always been greeted with a smile and have never felt like I am just another visitor that they have to deal with. Rooms are always clean and cleaning staff has always fulfilled special requests such as please leave extra towels, or, I'm sure their favorite thing to hear... no service needed today :) I am torn between my favorite places to eat. A special nod to Heritage Steak because not only is the food good, but I love getting a table where I can view the casino floor while I eat. It's a total Vegas immersion! I also love having breakfast at the Pantry. Soooo yummy! My favorite show is Love! I have seen it 3 or 4 times now and I can't wait to see it again. The show is well thought out and they add changes/modifications as they see fit. It's fun to notice those unexpected things. The location is perfect for me, as I wouldn't want to be anywhere else on the strip. To me, it feels like I have easy access to everything I want while I'm in Vegas. A big thank you to Mirage for being everything I expect and more when I visit. Your associates are awesome! All my best to them during this trying time!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Top shelf on cancellation

    Reviewed by johnaA1912DP(Flower Mound, Texas) on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Unfortunately we have not traveled to this resort YET since we had to cancel travel due to COV19. We were going to meet up with 5 other couples from 3/23 - 3/26. We had tickets also to the Beatles show. All charges were refunded graciously without any issues. We will most definitely rebook once this pandemic is controlled. Thank you Mirage!