El Cid Castilla Beach Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5720 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    One of our Best Vacation in Mazatlan

    Reviewed by rosavallesillo(Omaha, Nebraska) on Oct 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We really recommend this hotels. They are nice, hot water to shower and very clean. What I like the most was the attention that we received. All the employees were super nice, respectful and helpful. The Food was excellent too. I really recommend your hotels!

    AVOID THIS HOTEL AT ALL COST (please do not trust the pictures online)

    Reviewed by 289huyv() on Aug 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel is very dirty and old. There was no hot water in the shower. It is super noisy. AC does not work properly. They charge for wifi and you must go out to the reception to purchase the code (yes we are in 2020)

    Not good enough

    Reviewed by MyExperience0101(Aguascalientes, Mexico) on Jul 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I really did not get the best service, I understand the Covid-19 situation, but there are so many deficiencies with the waiter service and there is unacceptable that we have to pay for the WIFI service, I mean, it´s obvious I will not use the WIFI service all day because I want to enjoy the beach and everything and when I want to use the WIFI connection, I have to pay for it, I already paid for the total service and is not cheap and I have to pay $10 usd additional dollars per day, really? Awful.

    Mexican Vacation

    Reviewed by samanthann123(Delano, Minnesota) on Apr 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place was gorgeous and the service was awesome! I was there right before COVID-19 took off and closed the boarder between Mexico-USA but the staff was very friendly and helpful even during stressful times for the world. I highly recommend to anyone planning to visit Mazatlan!

    very good

    Reviewed by whiteruff(Saskatoon, Canada) on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Was our third time there and will likely be back. Was unfortunate that the covid 19 outbreak was happening, which had us worrying about people back home and getting home, so wasn't as relaxing a vacation as usual, but we still enjoyed our holiday. Also was nice having Canadian tv channels to help keep us informed of events back home.