Luna Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1064 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    We had a great stay at the Luna Palace

    Reviewed by GailPaulaH(Midland, Canada) on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Luna Palace - Mazatlan We chose the Luna Palace for a one week stay in November using our RCI and timeshare membership. The medium size and availability with no mandatory all inclusive fees were what attracted us to this hotel located in the Golden Zone in Mazatlan. It is a long walk to the centre or a 20 minute ride with options including a local bus for 11 pesos. The pulmonias (4 seater open vehicles) are fun but the costs can add up if you want to make multiple trips to the city centre. The Luna Palace staff are friendly and helpful. A special thank you to Reuben at the front desk who went out of his way to help us rearrange our departure plans. The hotel is located on the beach with great views and options to stay poolside or be on the beach. The 001 rooms are 1 bedroom units with balconies closest to the ocean. The kitchen area in our unit on an upper floor was just okay. There are pans and items that need replacing. Our plan included dining out and we walked to several highly rated restaurants within minutes of the hotel. The Luna Palace location is 25 minutes from the airport and there are options for shopping both street side and on the beach. The beach vendors are plentiful but move on quickly with a no gracias. Mazatlan with a stay at The Luna Palace is a great vacation plan in my experience.

    Fun at the Beach

    Reviewed by Vacation42fun(Santa Ana, California) on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thanks again to the entertainment team, we had a blast with pool volleyball, aquaerobics, beach volleyball. They go way and above to entertain the guest ?? Juan Miguel, Alberto and Jorge are the best We love to seat down under the palapas and order a bucket of beer, the price are just right

    Awesome vacation!!!

    Reviewed by Funkylooster() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love coming here every year to Luna Palace! Everyone here is super friendly and Juan Miguel has the best activities for us! We always have so much fun with him and the staff. Can’t wait to come back next year ??

    Great Beach, Quiet Hotel

    Reviewed by BayAreaTra(Mazatlan, Mexico) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at Luna Palace. The our housekeeper was very attentive! We had a full kitchen. The beach is very clean and we always found a beach chair. The rooms are basic and could use some upgrades. We had a nice balcony with ocean view. The staff at the restaurant and front desk was very friendly. There is security so we always felt safe. The bus stop is at the corner so it is easy to get around. There are a lot of restaurants within walking distance. Thank you Roberto (The Manager) for your hospitality.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    lovely hotel

    Reviewed by debfromvan(Vancouver, Canada) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    the staff at the luna palace are so helpful and friendly. the grounds of the hotel are very well maintained and the pool was very clean and the perfect temperature. our room was on the 8th floor and we had a vast ocean view as well as a view of the city. i highly recommend the luna palace and if i go back to beautiful Mazatlan again i will definitely stay there again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5