Jewel Grande Montego Bay Resort and Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1527 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A mini spring getaway

    Reviewed by XinMast(Montclair, New Jersey) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My hubby ,Daughter and I decided at last minute to go somewhere (we have never been in Jamaica) although we just visit for 4 nights and stay all times at the resort (we couldn't see the real ????)we have a very Good time! The Hotel even working with half capacity and staff they did their Best!!!All the staff from Doorman/Doorwomen,Housekeeping/restaurant/Bar staff were so welcome and kind to us,wearing mask all times,Although my husband and I were vaccinated our daughter (7 years old) is not,so we avoid the crowds pool/partygoers(wich wasn't so crowded and guests try to keep social distancing! the shows at night were very nice and entertained ,I felt guests should be more respectful &cheering to all staff dancers they put they effort to the max! Restaurants/Buffet everytime you enter they ask to sanitize/wear mask,they sanitizse your table ,they don't allow you to grab at the buffet a plate or any set ups,one staff member(just him/her) is in charge to serve in every food station..they have hand sanitizers everywhere and kindly ask you every in/out of the door sanitize! they really pushing to keep everyone safe! The restaurants meals can't denied for breakfast/lunch were OK/Good (???bakery they know how to bake!!!)Dinner wich wasn't impressing but again we're foodies and for us dinner is something the we expect greatness but for been resort you can't complain!! ????????? HAVE PATIENCE specially when you are in the Cabanna or beach and want drinks remember is half staff and ???? time so don't be a B... The spa I found some issues.. I did stone massage my Girl was amazing( I wish to remember her name!)but they are kind disorganized...they push you to do something and then the freakin bill for 2 stone massage they charge almost 450$ !insane! My husband and I took turns so when my husband went they don't sent my hubby to do the salts or experience the hot/cold jacuzzi they rush him immediately to the massage wich is very unfair specially when they charging that money.. If you plan a mini getaway in Covid times this place ?? recommended and lastly to say they do Covid test for free if you need it to enter your country Don't be afraid to travel this people needs to have a job and they will do whatever they can to bring tourism back!!! BTW although they are doing great with Covid situation on weekends they are lockdown and during week they have a curfew so remember that if you plan to dine or seeing

    First time visit to Jamaica

    Reviewed by Traveling202111111() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip started off a little rough. I missed my flight and had to start my vacation the next day. I called this hotel several times trying to rearrange the dates. Thankful the hotel was extremely accommodating and rearranged the dates without any additional charges. I can honestly say from the time I arrived until I left I enjoyed my stay. The hotel was beautiful, well managed, and exceptionally clean! The front desk staff was accommodating and welcoming. The entertainment hosted by Javan was amazing and never a dull moment! The porter’s and concierge especially Romario were extremely helpful with booking transportation and excursions for us, which made our trip a lasting memory! The food was amazing, the restaurant waves will surely be missed! The cleaning staff left my room looking sparkling clean and beautiful each and every day. I can’t say enough how I’m going to miss those Bob Marley’s prepared by the bartenders. The staff, the service, the hospitality, and Romario will be the reason Jamaica will not be a one time visit, I will be back again! So go ahead and book it now, the Jewel Grande Montego Bay will make you feel what Jamaica is all about” one love.”

    Awesome resort

    Reviewed by rdrke() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Highly recommend. Food beverages and service were excellent. Beach and pools also great. My daughter has a gluten allergy and they were incredibly accommodating. Covid tests onsite. I could go on and on. Already looking forward to return trip. Beautiful views and great weather. People were all awesome.

    3rd trip and best one yet!

    Reviewed by daddysgirlNj(NJ) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 3rd trip to Jewel Grande and it’s the best one yet. My husband and I along with our 2 daughters, stayed in the penthouse in the Silver Bldg (Bldg B). Beautiful and spacious room with the best view. I literally have nothing bad to say about the resort. The staff is so friendly and helpful and the grounds are gorgeous. The food has gotten better and better each time we’ve been there. Check in was quick and easy. Our room was not ready as it was before noon. We passed the time at Crickets grill dining on Jerk chicken and beef and chicken patties (my personal favorite). Within the hour, Keen, one of our 2 butlers, escorted us with our luggage to our room. We met Remon the next day. We honestly never had much luck with the butlers during our 2 previous stays but Keen & Remon were the best. I would wake up every morning to a message from them asking if we needed anything and a schedule of the days events. Whatever request we had, it was granted immediately and with a smile. The penthouse is 3 bedrooms and 4 full bathrooms with 3 pull out couches. We had our own hot tub on the balcony. I don’t think I will ever stay in a nicer room than this. All of the restaurants have delicious food. Crickets & Pelican are the 2 pool bars. Le Bouchon (steak house) Pierside (Japanese), and Moonstone (Italian). Waves is the other restaurant however, it was not our taste. I won’t say anything bad, it just wasn’t our cup of tea. Orchids is the buffet and our kids would usually say that was their choice for all meals but this time it was only open for breakfast and lunch. A blessing because it forced them to agree to go to the other restaurants and they loved all of them. We did go to the buffet for breakfast daily. We ordered lunch from the pool bars and ate in our private cabana on the beach. So worth it for the shade and personal cooler. Suline is the waitress for the cabanas and she would check in throughout the day to see if we needed anything. Byron, one of the lifeguards on the beach, saw that my daughter was hiding in the shade with a little sunburn. He came back a few minutes later with an aloe leaf for her. Just another way the staff of the Jewel Grande go out of their way to make the guests happy. The beach is kept very clean. The sand is raked clean of debris and footprints in the morning. The chairs are lined up just so. They lay down a rope and pull each chair up to the exact line. There is a nightly show of music and dancing from 8:30-9:30 and an after party with a DJ from 10-11:30. Not much to do but that’s how we like it. Saved the best for last. The general manager, Vishal, is superhuman. He is literally everywhere, all the time. I don’t think he ever sleeps and I’m pretty sure he has the power to teleport himself from one place to another. I think we saw him the most. Every day we would see him walking by the beach checking to make sure everyone was happy and he was at every restaurant at night making sure things were running smoothly. He would be at the breakfast buffet serving waffles. There was one night the steak house was particularly busy, and there he was helping out any way his could. He noticed there was a tiny tear in my chair upholstery, and by the time I had gotten back from the salad bar, I had a new chair at my table. This is how meticulous the service is. I could go on and on but you get my point. We will be booking trip #4 very soon!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing

    Reviewed by brenfro7714(Arlington, Washington) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Julian makes the best drinks when they do beach parties! Moyando takes great care of you. Love these people so much!!!!!!! Make sure to ask Moyando to go to town. He will get you a personal driver. The shows are great. Make reservations for Pierside and definitely go to the steakhouse. This place is so great.