Sunscape Cove Montego Bay

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1917 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Our Time at Sunscape Cove

    Reviewed by george c() on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at Sunscape Cove was AMAZING. So this is going to seem a bit backwards but initially when we first arrived the room we were given was one of their older rooms. My wife asked to upgrade and the hotel obliged us. With upgrading, we were assigned a butler. Man O Man, what can we say about our butler Carlisha? She was nothing short of Perfect. So when you are given a butler, you are issued a cell phone. I know cool huh!? So anyway, anytime We called Carlisha answered. Now mind you, my daughter’s 16th bday and a day later my son’s 7th bday would be while we were there. I’ll show the pictures of what she did for them. Carlisha is the epitome of hospitality and customer service. She should give classes on the subject. So back tracking a bit, there is also a kind gentleman there Archibald. Archibald moved our bags from the lobby to the first room and from the old room to the new room. Never complained smiled the whole time doing so. After we situated ourselves in our room, Archibald came back to our room to ensure everything was okay.One of the managers, Mrs Perry came by our room as well just to check with us and to make sure we got exactly what we wanted in our new room. She was one of the sweetest people I’d ever come in contact with. She even saw us off at the end of our stay. We went to dinner one night and our server/ waitress Samantha was awesome. She offered some of the best service I’ve ever had at dinner. She interacted with not just me and my wife, she engaged each one of my kids separately. She was prompted with our drinks and meal. Never any unneeded lag time. A very elegant dinner was set up for us one evening and it was like something off a movie. Our server was Conrad. CONRAD WAS PHENOMENAL! Now what he set up for us was already jaw dropping but his service just made it a perfect 10. He made dinner a night to remember. We will be back to visit Jamaica and when we come, WE WILL BE STAYING AT SUNSCAPE COVE.

    Jamaican vacation: Sunscape Cove

    Reviewed by Jimmie W(Markham, Illinois) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are extremely happy with the services we received at Sunscape Cove. Leadership and cordiality starts with the reception you receive from your assigned concierge. We are grateful for the demonstration of hospitality and friendliness that started with our concierge, Nicolain Mendez and spread to every staff person with whom we interacted. This vacation was especially important to my wife and I and needed no major or minor inconvenience. The staff assured that. From the housekeeping staff, the waiters, servers, bartenders, bell hops, and front desk staff they all insured a wonderful experience. So shout out to the cove staff we interacted with: Nicolain, Denise, Shakira, Carol, Omar, Martell, Kevin, Sasha, Kerry Ann, Daniesha, Crane, Albert, Muta, Lynward, Rickie, Odean, Nickiann, Shelley Ann, Russae, Jermaine, Sophia, Alecia and Kalecia. As usual they made us feel at home.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    2nd Honeymoon (25th Anniversary)

    Reviewed by kcooper36007() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Spacious rooms w/nice balcony (no table). We expected a more adult experience on the Cove side of the Resort. There was limited covered seating on the beach, and no adult swimming pool w/late hours was disappointing. There was little to no nightly entertainment during our 2 week stay, and room service benefits was probably the best part of our stay. Thank you for your desire to improve accommodations.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    19 wonderful nights at the amazing Sunset Cove!

    Reviewed by WoodnWater() on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Calling all ‘Sunset Cov-ites’. I don’t even know how to begin to thank you for the incredible time you gave us during our 19-night stay. Your welcome, energy, smiles and good-humour, graciousness, humility, service levels and determination to ensure that every day was a great experience truly warmed our hearts - proving yet again that the most beautiful thing about Jamaica is its people. To those who keep asking me to name my favourite staff member - how is that even possible? How do I choose between .. Chef Kevin - who sourced us Breadfruit, Jermaine, Omar, Albert, Duane, Odaine and Cassandra who treated us like royalty, Lenworth and Rickie at the Cove Bar, Tasheka, Aldine and Toniann in Entertainment, Lavena and Carole, Russae on reception, Shakera - our caring room attendant, your incredible landscapers and the unflappable, indefatigable Javid Brown, for whom no effort was too much, or any of the countless others whose names I have foolishly lost? That would be entirely impossible. Thank you all! You offered us an experience beyond sun, sea and sand. We felt safe, secure and treasured in your hands. The standard of cuisine has already been commented on in earlier reviews, so other than heaping praise I’ll say no more. To the owners and operators of The Cove is a beautiful property, but in need of refreshing and updating, particularly the bathrooms, paintwork and air-conditioning units. Please do not allow it to deteriorate any further. Above all though, take care of the staff - your greatest asset and our reason for wanting to return. To Cove guests - be sure to venture out. Miraculously the hotel is less than 7mins drive away from the Hip-Strip, City Centre and Highways towards Negril and Ocho Rios, yet you wouldn’t know it from the calm oasis in which it is positioned. The best time to enjoy a swim is early morning or late evening when the sea water is clear and pure. During the day sun oils and creams from a multitude of bodies cause the water to become cloudy. Furthermore, the hotel waters are in the vicinity of a sea life sanctuary and marine park, so expect to encounter those pesky jellyfish during breeding season whenever the water has been over-agitated or someone has pee’d in the sea (disgusting I know). Final tip: Use the laundry first thing when it is quieter. Your clothes will be clean and dry before you’ve finished breakfast. Miss you all and wish you were here - freezing in the cold with us. Until the next time...

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Great location

    Reviewed by wayne j(port of Spain, Trinidad and Tobago) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at 5his hotel from November 4th to 9th and I must say I was very much blown away. The check in process was seamless. The staff member at check in was very helpful and accommodating. The room was located over the kitchen therefore during meal prep you could hear the crashing of the cutlery but that as minor. The food was great and the service was one of a kind. I stayed at Sunscape splash last year but Sunscape cove was one of a kind. My biggest issue though was the internet kept dropping constantly but other than that issue I rate this location as a 4.9/5.