Sandals Montego Bay

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7313 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    (Insert all great cliches here)

    Reviewed by L2157YPchristianh(Jacksonville, Florida) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was by far the best trip we’ve taken in a long time. And although the first room we booked wasn’t to our liking, sandals made sure to upgrade us immediately without hesitation. Good food, great beach activities and an entertainment team that really puts there heart into it, we cannot think of a negative thing to say about this place. Would definitely come back and would furthermore recommend to anyone thinking about traveling soon. If you decide to eat out at Tokyo joes, ask for Taija!! Def one of the best. And when you’re chilling on the beach, check for ceressa! So genuine and kind and made our trip so enjoyable. No I’m not a robot and no sandals did not pay me for this review.

    First Visit to Jamaica

    Reviewed by BrotherDerrick(Springfield, Massachusetts) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I had very high expectations from Sandals because of its reputation and that fact that it seems to be the go to destination resort on game shows. I have to say that I was a little disappointed. Our room was very nice with a beautiful view of the swim out pool and the ocean, the resort was not as big as I thought it would be and the staff not as friendly and entreating as other resorts We have been to in Mexico and the DR. The thing more than anything else that would prevent me from booking there again would be the staff. The customer service that leave you with joy anticipating your next stay just wasn’t there for us. Although there was a couple of shining stars. My favorite place to eat was the Jerk Shack. My favorite place to hang out and watch the water was the Latitudes bar on the water. That was an awesome place to just chill all afternoon. COVID protocols were not that good in my opinion only based on the fact that they moved the Karaoke from the big main room after the evening show to a small concierge room which was impossible for social distancing. Overall the trip was good but below expectations. It has taken me some time to right this review but pin the process of planning my next trip to the Dominican Republic I remembered that I hadn’t written this one yet. I guess I was now wowed at all enough to be motivated to write a review while at the same time not discouraged enough to write one either

    Beach, Ammenities, Butlers, A1. Food HORRIBLE

    Reviewed by Kball7() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is just my humble opinion. I am a regular with Sandals. Currently staying on property for another four days, The landscape is superb, Butlers amazing, amenities top notch, rooms are above average. The food though is absolutely bad. I would rather eat at Chilis than here. We have been to Oleanders, Tokyo Joes, Cucina Romana, and Butches. I have to rate all these at a 2 star at best. I believe what it boils (pun) down to is, there is absolutely zero quality control. Butches is a new steak house boasting all these great choices. My wife and I opted for the prime rib. The prime rib was brought to us with that dark beautiful crust surrounding the meat. The prime rib was relatively luke warm and we were the first ones in for the night. The bark was completely inedible. This is no exaggeration, I literally could not cut through the meat with the knife I was given, When I was done it literally looked like Tartare on my plate. I had to leave so much behind that we went to another quick food place. The Italian Cucina is was extremely bland. You would think they would at least boil the pasta in salt water. If a true measure of a chef is based on the customer using salt and pepper then by this point in my trip I would say every single one should be extremely in(salted) Sorry could not pass that one up. My wife had to request the same side dish twice because the food was cold when we received it. Tokyo Joes was another bland affair. Just lack lustered by every means of the way. Now here is the interesting one. My wife and I decided that we were going to partake in a bit of the tropical drinks while here. I must preference this with normally we have about 3 drinks a year. So it should not take either of use any time to feel well "good". By the sixth drink each one would think we would be a bit buzzed. Nope. We are both questioning what they are using. My thought is this. They try to dazzle you with a smile and talk to draw your attention away from the pour. I believe they use a VERY watered down version of the first pour. They then add all the tropical stuff in front of you and add a very little rum at the top of the drink so your nose inhales it. Bottom line is Sandals sells itself as a premium high end travel resort. The put their food as a 5 star dining experience. It is smoke and mirrors and they do not live up to the billing. You are charged almost double to triple more than the other all inclusive resorts. At this point this is just an okay experience for $5500 for a week.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-3

    Paradise!!

    Reviewed by Jamaicagirl21() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was our 2nd time to Sandals MoBay and once again Sandals didn't disappoint. From the time we arrived till it was time to go we were treated like royalty! I so very much liked being thanked for choosing Jamaica and I enjoyed hearing, "My lady, what can I get for you?" The relaxing atmosphere, beyond friendly people, music, activities, drinks and food is never ending. It definitely makes it hard to leave. Can't wait to come home in 2024! Irie!

    Disappointing

    Reviewed by KerriCobb(Ripley, Mississippi) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was our first and last trip to Sandals. We were very disappointed. Montego Bay is right next to the airport so there are planes flying over every 10-15 minutes. The staff was nice but not friendly. Everything closes at 10pm including room service. Concierge service was non existent. The food and drinks were good and there are several to choose from. The rooms were clean but nothing more than a holiday inn room.