Secrets Wild Orchid Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8414 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Destination Wedding

    Reviewed by pauljamieramosr(Temecula, California) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I traveled to Secrets Wild Orchid October 9th-15th for my brothers wedding. We've stayed at several other Secrets resorts including Secrets Los Cabos and Secrets Cap Cana all of which were gorgeous resorts. This was our first time visiting Jamaica and we had an amazing vacation. I'm an avid trip advisor researcher and was a little skeptical about the resort. Mixed in with 5 star reviews were one star reviews. I'm not sure if some people are just unbelievably picky or have unrealistic expectations. I have never gone to an all inclusive resort in a foreign country expecting everything to be absolutely perfect. With that being said, I do expect good service, more than average food, and a clean room. The start of our vacation began with airport pick up provided by Amstar. We had no issues with our pick up. We were greeted with a cool towel and a glass of champagne. Check in was very smooth, no pressure to upgrade or sit through a sales pitch. We arrived at about 12:30 and our room was not quite ready. So we had a few drinks at the lobby bar and had lunch. Our room was ready by 2pm. We stayed on the 2nd floor in building 2. Our room was a ocean view king suit. Our room was clean, well appointed with a well working refrigerator, ceiling fan and AC. We had zero issues keeping our room cold. Our beverages were replenished every day which included soda, water and Red Stripe beer. We had a keruig in the room and coffee/tea were provided as well as cream, sugar, and coffee mugs. Our room was cleaned twice a day including the turn down service in the evening. There is a privacy button, if you want your room cleaned make sure it's off. They have a strict policy of not cleaning the room if its on. We were asked daily if we needed more towels or toiletries. I believe in tipping and we did tip our house keeper. Believe me it will get you more with just a few dollars. Beaches and pools were clean, no problem getting towels or a lounge chair. Service was a bit slow but there are several bars to get a drink from. I've read several reviews that mentioned the staff were unfriendly. I did not encounter one staff member that was rude or unfriendly. We had staff go out of their way to get us what we needed. We loved the fresh coconut's cut daily off the tree and the jerk chicken cart was always around for the best jerk chicken I've ever had! What I loved most was the access we had to Secrets St. James and Breathless. Honestly, there is something for everyone. If you want quite head to the Breathless beach, it was practically deserted. St. James pool was a bit more rowdy, the Preferred pool at Wild Orchid was really quite. Bottom line, if you want quite seek it, if you want to meet people, participate in activities then seek it. There is something for everyone and every age. I did yoga in the morning, and Jamaican Dance in the afternoon. They have a bike tour, cooking lessons, Volley ball and Trivia. I will have to say the entertainment at Wild Orchid was the best out of all the Secrets Resorts we've been too. Warning....the entertainment is out doors. Yes, it's warm and humid but there is a nice ocean breeze and it's gorgeous at night! It's Jamaica so was do you expect. The house band it AMAZING, I promise they will not disappoint! We ate Buffet breakfast everyday and it was my favorite meal of the day. Wide variety, tons of fresh fruit, and omelette station. We only had room service once, AS many have pointed out it was slow. Took about 90 minutes and was just ok. We opted to eat poolside every day either jerk chicken, burgers, hot dogs or my favorite Jamaican patties. The fresh potatoes chips were also a favorite! We tried the Japanese, Mexican and Oceana. All were great with good service. Bottom line, gorgeous resort, great service, amazing ocean views, top notch entertainment, something for everyone. Please don't let the negative reviews make you reconsider booking Secrets Wild Orchid.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Vacation

    Reviewed by m0bass() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an awesome time at secrets wild orchid. Highly recommend it for a childless trip. Enjoyed the beauty peace and quiet. We attended a destination wedding and that too was amazing. The staff were friendly and attentive.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Honeymoon

    Reviewed by BenSeefeldt23(Indianapolis, Indiana) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the best vacation we’ve ever taken. Matthew at the resort forms a relationship with you immediately and by the time you’re leaving you’re giving out hugs to everyone. We will 100% be back. The food is amazing. The people make you feel like family. We spent 7 days at the resort and didn’t want to ever leave. You can keep busy throughout the day with various activities posted on the activity board or you can relax. If you’re looking for a honeymoon place, look no further. My wife and I are 25 years old and we like to have our fun as well as relax at times and secrets satisfied everything. The honeymoon package got us a free spa day with a massage, a $200 voucher, a free 2-night stay to come back next year and a romantic dinner on the beach with filets and lobster tails. We felt like family there and it is an experience that we will never forget!

    Wild Orchid Montego Bay

    Reviewed by Ronnie1309(Fort Belvoir, Virginia) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The time we spent was wonderful. From our greeting by Mathew to our Butler Service by Jerome and Andre. We will not forget our beach service by Nadine. Nice. Thank you for once again making our vacation special.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Awesome Trip

    Reviewed by 2alishadm() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed at Secrets Wild Orchard for one week for a late honeymoon. We thoroughly enjoyed every moment. The staff was extremely accomodating for anything and everything we needed. One specific staff member that we enjoyed was Kamesia who presented us with the resort's vacation package/membership. She was very kind, patient, and understanding. She was also very personable as was every staff member we encountered. The other staff member we encountered on more than one occasion was Jeselyn, at the Barefoot Grill near Breathless. She was awesome and made sure that all persons on the beach had what they needed at all times. She also remembered our names from the beginning to the end! All staff are friendly and bubbly. The rooms were comfortable with an awesomely comfortable bed, a plush robe and slippers they provide for you, lots of seating in our ocean view room, and lots of channels on the TV. The staff make sure that you always have what you need in your room and check on you often. The hotel was beautiful and well kept. They were always cleaning to be sure things were always at their best. Outside you will find an ample amount of seating and lounge areas. You will not have to get out early to find a spot. There are so many different styles of lounging. It was perfect. Overall this trip was relaxing, fun, and everything was beautiful. Oh, and the excursions were so much fun! I've read some people's reviews about marijuana. Well, it's Jamaica people... LOL I've also read about the bugs... Come on, you're on a carribean island! There are bugs! LOL Anyway, we can't wait to go back!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5