TripAdvisor Traveler Rating

Unfortunately had to cancel our trip to new york following a death in the family. Now trying to get the refund and the 30 days has passed.. No replys to emails.Dont answer the phones.. An absolute joke of a company.. keep well away from booking with them and stay elsewhere

I stayed at Hotel 57 Feb 15 to 19, 2024. I was over charged for a night's stay and despite an acknowledgement of the error and promise of reimbursement within 7 days from manager Gabe Kolendrekaj, I have still not received my money back. The front desk tries to help but both the managers can not be reached by phone, their voice mail is always full and they do not reply or call back. They blame it all on a change over to their computer system but it seems like they are running a scam - I am not the only person this has happened to. I've tried contacting Wyndham and they just direct me back to the hotel. Stay here at your own risk! One of the tiny elevators wasn't working when I was there and it took over 20 minutes to get from the 14th floor to the lobby on check - out day. The bed was broken and uncomfortable and I was stuck in a room behind the service elevator and could hear it running all night long. The only thing this hotel has going for it is the location and given the money they've taken from me it wasn't even worth that. Endlessly frustrated. I have taken this up with my credit card company and will be searching for legal actions I can take to get my money back.

Sono dei truffatori , non prenotate in questo hotel , ho prenotato con Booking e per avere la camera pagata su Booking mi hanno chiesto soldi extra , dicendo che non hanno messo loro le foto su Booking , dopo che mi sono rifiutato mi hanno detto che se lasciavo la struttura mi rimborsavano totalmente , invece mi hanno truffato e non mi hanno dato più i soldi !!! State lontano da questo hotel !!! They are scammers, do not book in this hotel, I booked with Booking and to have the room paid on Booking they asked me for extra money, saying that they did not put their photos on Booking, after I refused they told me that if I left the structure they would reimburse me totally, instead they scammed me and did not give me the money anymore !!! Stay away from this hotel !!!

Just like many others, I made a reservation only to cancel it later. Despite following the proper cancellation procedure, I have yet to receive the full refund. Worse still, the hotel is a master of ignoring phone calls, emails, and even direct messages on Booking.com (but they urged me to settle the prepayment when I hadn’t already done so earlier). It's like they vanished into thin air! This place is a scam, plain and simple. They should be blacklisted from every hotel booking website to protect innocent travelers. Spare yourself the agony and choose ANY other hotel. Don't let them ruin your trip like they did mine.

I wish I had read these reviews prior to booking. As seems to be the case for others, I have not received a refund nor can anyone at LuxUrban or Wyndham tell me the status of the refund for my fully refundable reservation. Hoping this review might save others from the same frustration.