Hilton Anaheim

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5462 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Good Staff, Good Location but Poor Response to Bug Bites

    Reviewed by Explore221501() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Stayed at Anaheim Hilton from Dec 20 to Jan 6 for my families first vacation to Disneyland along with my Daughter competing in the California Grand Gymnastics competition. After 3rd day, We had got back from a long day at Universal studios and my son showed me his legs with a whole bunch of bites all over them. They only change the bedding every 3 days. I contacted the front desk and they changed our room immediately. So around midnight we were switching rooms. The hotel was full so we got downgraded room levels. The security guy who helped was amazing but we did lose a couple of items as we switched rooms at midnight (headphones, hair towel, etc) After a few days i checked and they didn't reduce our room rate. The front desk ended up lowering the room rate 30/night after i complained. I didn't want to make a huge deal of the bug bites as my son is with my there and had been talking the trip that he was "disgusting" or "infected". When I get back, I contact the Hilton online & about this & they said mngt from the Anaheim Hilton would contact me in 3 days. I let a week or so go by & nothing. I contact again and they say "sorry", they will contact you in 3 days. Again, nothing. I know things happen but to ignore a customer who had a negative experience in the hotel is brutal customer service. We paid good money to stay at what was supposed to be a nice hotel for a fun family holiday only to get a negative experience on an expensive holiday with bad treatment from management.

    Hilton Anaheim

    Reviewed by mikelittlekeys(Calgary, Canada) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Great hotel, very close to convention centre and Disney. Had an issue with a bathtub not working and also not a great in room dining experience but other than that all good! Has a great pool and gym and staff are very helpful. All issues were remedied immediately.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Worst Exp. at a Hilton Hotel

    Reviewed by 3gutierrez16bryan(Union City, California) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    As previously stated, I had such dificulty with trying to request towels from the front desk. I both texted, as well as called the front desk for additional towers, however they never came. Waited till 2AM for the towels to arrive as all 4 times that I had phoned the front desk, they replied with a confirmation and yet nobody ever showed up! Had to reach out an additional time the next morning and only then did the towels arrive. I've had better service at an AirBnB!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-1

    NAM Convention

    Reviewed by citronjimmerz(Irvine, California) on Jan 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a Saturday night VIP dinner in which you bought individual places at a table for ten. Seated with eight others, you were soon to introduce yourself to and enjoy their company for the duration of the meal, awards and a concert. Many old ( let’s just say, my age group ) rockers. Some I used to enjoy on the radio. This was a night of just people everywhere in the Hilton. Luckily found parking not too far away, very lucky. This was my first visit to the convention and while I would go again, the invitation will come again or it will not. Music, food, drinks, drinks, food, music. A band in every direction, behind every door, just down the hall, on the floor above or below. All within this space was nicely done, clean, and managed with care and taken care of. Their maintaince practices were generally good. I can find no faults, just the very crowded conditions.

    Hilton Anaheim always a good value

    Reviewed by boltfan74(Las Vegas, Nevada) on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here 3 times now when we go to visit Disneyland. Rooms are always clean, staff is friendly and attentive. We stayed once when it was just the wife and I doing a couple trip to D land and this time was with two teenagers. Will always look here first when visiting.