Holiday Inn Resort Orlando Suites - Waterpark

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1421 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    They canceled our reservation for our 10 yr olds bday celebration!??

    Reviewed by Angeladxoxo() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was the worst hotel experience I’ve ever had. We had my daughters 10th bday planned with five other girls. We went to check in and I was told my room was cancelled! I had five girls super excited and I was the only adult there. We drove an hour from home and I was stuck trying to wrap my mind around how this could happen! The night manager called my phone and my vm was apparently full. My card did not work on file and they said due to that my reservation was canceled. What hotel chain does that? One night payment is required or your reservation will be cancelled. Read the fine print I guess. One phone call was made, what about text, email, a second call? It was mind blowing. The rest of the hotel was full. The only answer from the manager was to book a room elsewhere. I also received an email two days prior, stating the hotel was excited for our stay. I thought that was confirmation all was good. I was sure wrong! Well, it’s not easy to find a hotel to accommodate six people in one room. This is why I booked a suite. Also, I was looking for entertainment for the kids and a one stop place to spend time enjoining amenities. I will say that the manager did give us bands for The pool but did not honor the package I purchased for the arcade, movies, and laser tag. Well, after such disappointment and frustration I let the girls go use the pool. The area wasn’t very clean and most of the staff were not friendly or accommodating. We had families playing very loud music on their speakers. It was not what I expected. Also as soon as we finally got to the pool, they closed it down for 30 min. I’m not sure what that was about? Good thing Disney came through, you get what you pay for. We had a lovely stay at the cabins at Fort Wilderness and my card worked just fine. Way more that I planned to spend but I think it was for the best. I would never give my business to this establishment.

    Nice last minute Spring Break getaway!

    Reviewed by myrele21(Atlanta, Georgia) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We booked this last minute trip for a Spring Break get away. We stayed in the 1 bedroom suite which sleeps 6. During our stay children ate free with a paying adult. Overall great value and nice resort!

    Relaxing weekend with Family

    Reviewed by Trish866(Port Orange, Florida) on Apr 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing weekend, talk about relaxing and stress free, had family visiting from out of town, spent a day at Disney and the next day was spent where other than poolside , beautiful weather, a wonderful meal at the hotel restaurant, Staff is always so friendly, the suite was perfect for what we needed. Can definitely say we will stay here again.

    Amazing family vacation!

    Reviewed by Smileymae03(Iowa) on Apr 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We took our kids to Florida and chose to stay at the Holiday Inn Waterpark Orlando. We had a blast! Tons of fun family activities daily from trivia night, bingo, jelly bean eating contest, and pool activities! The fun squad Lange, Hiram, and Jahn were amazing!! They were funny, friendly, and our whole family enjoyed them. The hotel was clean and every employee we came in contact with was friendly and helpful. Our kids are free at the hotel which was a nice benefit. Kids said this was the best vacation ever and we would agree. We will definitely recommend this hotel to others.

    Pleasant Surprise

    Reviewed by trekkingtrolls(Maine) on Apr 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is great! The 3 bedroom unit is super spacious and a good value. An improvement could be some of the signage as we found it to be somewhat confusing to get around the resort. We did have a map which made it a little easier. Beds were comfy, it was clean, resort staff was awesome.

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