Universal's Loews Portofino Bay Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6113 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Close to 5, but service at restaurant fell way short

    Reviewed by Safari32791645483() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband waited ten minutes for the chef to appear to fix his dinner in front of him, while the rest of the table had received their meal. We also had to call three times for our cot to be delivered. It was very disappointing! Everything else was excellent!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

    Perfect hotel

    Reviewed by Jennc445() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved this hotel. Beautiful grounds, calm and relaxing ambiance. Water taxis were relaxing and fun for our teenage kids. Hotel offers multiple areas to relax and unwind. Club level was perfect for our family, including a variety of foods in their selections of breakfast, snacks and dinner options. My son tried new foods and actually enjoyed it! My daughter had plenty of vegetarian options to choose from. We look forward to staying here again. I feel like we were transported to Italy for the week.

    Great Spot

    Reviewed by Islander865(Kingston, Canada) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We completely enjoyed our trip to Portofino Bay. Great accommodations and friendly helpful staff. The water shuttle to the parks was fantastic. Definitely recommend. If you plan to use the pool be sure to ask for your room to be in west wing of the hotel. Otherwise you have to walk kind of far through the hotel courtyard. We would definitely go back

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great place for vacationers that have plenty of money to waste.

    Reviewed by Lewis B(Philadelphia, Pennsylvania) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We attended a "Harbor Nights" event. The food was good but not great. The wine selection was average. We paid for an overpriced VIP table. We are Universal annual pass holders, but we will not be back to Portofino.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-1

    Beautiful and Fun

    Reviewed by Tony H() on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Express passes and pool made this property worth it. They did an amazing job modeling Portofino. Club level was handy but worth depends on how much you use it. Bedroom was typical - can get larger for much less at other resorts but location made up for this

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

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