Disney's Old Key West Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3086 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fabulous staff!

    Reviewed by MBSAH(Cedar Rapids, Iowa) on Nov 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff here are so friendly and helpful. Always pleasant, joke , and smile(even while wearing a mask). Room was extremely clean and beautiful. Loved the patio/balcony area, having our own kitchen/laundry room. Thanks Disney for the amazing service!

    Immediate Relaxed Vacation Mode = Success

    Reviewed by cruisintheusa(Churubusco, Indiana) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’m a planner - so I was “spontaneous” and splurged on a long weekend solo trip to OKW. My studio room was near the South Point Rd. bus stop (2nd stop) and buses were readily available to all the parks. I LOVED this resort and the relaxed, friendly feeling from cast members and visitors alike. Olivia’s Cafe is an AMAZING restaurant! Please be sure to visit more than once; my meals were delicious and the staff were so attentive. I was greeted warmly and as family on repeat visits. Definitely a highlight of my trip! At one point, my MagicBand did not open my studio door, but I was able to reach Guest Services and they promptly sent someone to let me in my room. In the meantime, two service crew guys were trying to get clearance to assist in getting access to open my door. The two ladies who came and reset my door & MagicBand were equally helpful and friendly. Their customer service is above and beyond! I cannot wait to book another trip to OKW and WDW! ????????????

    Nice trip but....

    Reviewed by 867marcusd() on Oct 23, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Pretty nice trip but the day we went home I had some AirPods that fell out of my pocket, put in a lost and found app that day, it’s been a week no call, pretty sure a worker took them for their own now

    Overall nice stay

    Reviewed by tinacaro(United States) on Oct 03, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here with another family in a 2 bedroom. The buses to the parks take a very long route. Ask for a room near the hospitality house or by the peninsula road stop. I’d suggest getting in the peninsula road stop regardless because it is the first drop off and the buses are limiting the number of people in the bus. The pool was nice. Had a water slide which was fun. The carry out food and take out from Olivia’s wad good and convenient. We had a first floor room. It was loud! We could hear the elephants walking in the room above us and every toilet flush and faucet running. Our tub didn’t drain well. They don’t change out towels and got snippy when we asked for more. The valets held our luggage on the first and last day which was great. Overall, a nice stay. If we come with a group of 6 again, we’d consider OKW. If we come with our Family of 3, we may stay elsewhere.

    Eh... Mixed Feelings

    Reviewed by JanellizB(Morrisville, Pennsylvania, United States) on Oct 02, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall we enjoyed our time but we had a few hiccups that would lead us to avoid staying again. We loved our first room just off the main building but we had issues with our shower now draining, we spent hours waiting for it to get fixed. It was never fixed & we had to switch rooms at midnight. It was frustrating and we couldn't even get a manager to speak with us until the day we checked out. Disney did their best to make it right after the fact but we would probably avoid OKW for now.