Disney's Polynesian Village Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3827 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Our Favorite!

    Reviewed by 350kellyr(Richmond, Virginia) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We love the Poly. It is our go to resort at WDW. Took a star because the service wasn’t quite as good this trip but overall it’s still a great place. Clean rooms, beautiful landscaping, great theming, awesome pool, hands down the best selection of restaurants on site, monorail access, walkable to the ticket and transportation center, boat to magic kingdom, nice gift shop, airline checkin at the resort, and magical express to and from the airport. You just can’t beat it!

    Location, Location, Location....Period.

    Reviewed by Shivan_Dragon(Toronto, Canada) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I have been going to Disney yearly for the past decade plus and opted to stay at the Polynesian for the first time during our most recent stay. We had two adults and two kids staying in a Preferred room in the Fiji Building; Touching on the positives first and foremost; Being a monorail resort gives you an incredible level of convenience getting to the Magic Kingdom. There is also Boat Access from the Resort that also goes to the Magic Kingdom but given the frequency of the Monorail (and the fact that I didn't have to break down a stroller on the Monorail) we rarely used the boat. The Grand Floridan and Ticket and Transportation Hub are both easily walkable from the Polynesian, which gives you pretty easy access to a few more dining options and the Epcot Monorail (Taking to Resort Monorail to the Ticket and Transportation Hub is four stops from the Polynesian as it runs the other way) The pools were excellent as were the staff that were at the pools; Being able to see the fireworks from the Magic Kingdom while being at the pool or just generally around the property at the Polynesian is also a pretty neat benefit. The rooms themselves were fine; Generally around the same size as what you would find at Animal Kingdom Lodge. Per Disney tradition, the water pressure in the showers was awful but aside from the Treehouse Villas that has been the case everywhere. Given the cost of the rooms per night you need to set aside the expectations of what you would get off property paying around 700 a night, you are paying for the location and the experience and not necessarily the amenities you would find at a five star hotel elsewhere. The property is also old; Likely older than most of the parents bringing their kids. Its well maintained but the age of the building shows in some places and the hallways are most certainly one of them. With that said; There were a few issues that we came across that may be worth considering. First off; The Monorail is on the second floor of the resort which is also the same floor as the incredibly popular Ohana and Kona cafe. The resort has two small elevators which everyone who has a scooter or a large stroller needs to use to get from the first floor to the second floor As people are waiting for their tables at either restaurant and wanting to walk around the property the waits for the elevators can be significant, some mornings upwards of ten minutes where it was faster to break down a double stroller and just grab the kids and trek up the stairs (which are also crowded) Its an older hotel and its hard to fault them but its a consideration; This will also be a consideration if you are not on the first floor of one of the buildings as the elevators in the Fiji building would fit the stroller and one adult with the other racing up the stairs. Not at all a consideration for older kids but again worth noting for those who may be in our situation. Another "thing" was that the mercantile shop where you can get diapers, water, and those odds and sods things you either forgot or need a few of while you wait for your Amazon package was on the second floor where the gitchy touristy Polynesian store was on the 1st floor. This caused more elevator traffic of the Ohana crowd coming in on the second floor via the monorail wanting to shop and was a general pain as those staying at the hotel who would likely need those advil, diapers, pepto runs all entered on the first floor. Not a huge deal but was enough of a factor that I remember it. The staff at the hotel were Disney friendly which is always nice; However the level of service was not on par with any Disney Resort we had stayed at over the last dozen or so stays. I am not sure what happened with Housekeeping; Every morning there would be a fleet of housekeeping carts in the hallway with no one to be seen and we would be gone from 9AM to 1PM and again from 2PM/3PM to whenever we would be back from dinner (6, 7, 8PM?) and we had our room cleaned twice during the day over the course of a seven night stay. It got to a point where we needed to call Housekeeping and tell them we were leaving in hopes the room would be cleaned. We would be back in the room midday for a maximum of two hours, never once would we get a knock on our door from housekeeping during that time but we were told over and over again that either: A) We were in the room when Housekeeping tried to enter (which was not the case) B) We had requested a late cleaning (which we did not and made clear on the second day) We have been on the same in and out schedule on rooms for as long as we have been staying at Disney, during the naptime era likely back longer in the afternoon and never had we had a single cleaning missed let alone the majority of them. I don't care that my beds are being made but after a few days of recycling towels it became a little frustrating and the general lack of interest when we called to housekeeping was disappointing. The Front Desk also seemed to have a few challenges; There was just a lot of confusion where I would want to do something (Buy tickets for the Halloween Party for example) and I would be sent to another desk, then told to use the app, then told to go to the Magic Kingdom guest services area Even something like the Minnie Van service to the Airport (which was new for us); We asked at check in how we did and they explained the morning of just use the Lyft app at least 40 minutes before when you need to leave, something I again confirmed midweek with someone else at the Front Desk Well the morning of when we tried we got an error and were told by the Front Desk that it was something we needed to book 24 hours in advance, I commented that I was told that was not the case and was there something that could be done only to get a reply of "The 24 hour rule is common knowledge amongst the Front Desk Staff" I just smiled and asked politely if there was an option to get to the Airport at this point The answer as to get a cab. Luckily the Mears van had two car seats and we basically ready to go and ultimately half the cost of the Minnie Van so a win in a way. To give credit where credit is due; Bell services as always was beyond amazing, these folks are the unsung heroes of every Disney resort and this was no different. I am prepared to chalk up the negative staff interaction as simple bad luck; I came across the few folks every day who were not having the most magical experiences and it happens to the best of us. It will not dissuade me from Disney in the future. But to close as my title notes; You stay here for the location if you are going to be doing the Magic Kingdom and Epcot a lot with most of your dining in those two places or along the Monorail the cost of the rooms are worth the convenience of the location.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Rooms

    Rooms-3

    Service

    Service-2

    A Little Disappointed...

    Reviewed by USMEagleFan(Mississippi Gulf Coast) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was always a bucket list item for me - to stay at the Polynesian. I finally was able to stay - maybe I had too high expectations - but, it was a little underwhelming. The grounds were nice , the room was ok - but it was very noisy. Not because of guests - but our room was near where the ferry docks to take guests to the MK. Late at night and early in the morning the boat horns are loud and the walls are thin. They will keep the hardest sleeper awake. Lastly - the beds are hard as rocks. Seriously. Most uncomfortable. Overall, I’m glad I stayed here because I always wanted to, but was a little disappointed.

    In need of refurbishment!

    Reviewed by travisanti(Isanti, Minnesota) on Oct 06, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    First of all, I LOVE the Polynesian. It is one of my favorite resorts, from watching the fireworks on the beach to the boat parade to the monorail to the Dole Whip. I love it! I had not stayed there for a few years so we decided to stay here. Unfortunately, our room was really "beat up". It was in dire need of updating- dark and dingy. The room was very clean but the shower was not good and the beds were very uncomfortable from so much use. However, while we were there they were working on 2 rooms down the hall from us and we could see they were taken down to the studs so it appears they are undergoing a complete refurbishment. I can't wait to stay again when it is completed. We stayed one night and then moved to the new Gran Destino tower at the Contemporary Resort. It was much better. Hopefully when we stay there next time it will be updated - especially for the high price you pay for these rooms. The rooms at Disney are getting out of my budget now. Even the value resorts are getting expensive. Thankfully I purchased a Disney Vacation Club this past year or I would never be able to afford a stay at one of the deluxe resorts anymore. I am very worried that Disney is pricing middle class people out of being able to go to Disney anymore. Even with the discounts - stays can easily be 800$ a night and that is WAY out of my budget now. Back to the Poly, we really enjoyed the bar area upstairs in the main building and of course O'Hana and the shops/stores were very nice.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-1

    Dole Whip Stand

    Reviewed by Sandbarhopper() on Oct 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We brought our scout pack over for Dole whips. Mallory and Katie were working the Dole whip stand and were awesome!! They got all our orders and made 46 whips/cones/floats in no time flat. No mistakes and they smiled the whole time. One of our little ones even dropped her cone and they made her a new one before her tears were even dry. Amazing!!