Universal's Loews Sapphire Falls Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4850 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Disappointed by Universal.

    Reviewed by cdibennardo(Centereach, New York) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    One of the reasons we came to Orlando was for the Hagrid Motorcycle ride at the Island of Adventure Park. Well after getting advice for two days from different people we finally were able to get on the ride. We got to Universal before 8 on both days only to be told that the line was closed the first day and that the ride had broken down on both days. We waited in the hot sun for 3 hours in the hot sun the second day after being part of a Black Friday stampede to have a place in the “chosen group” line. My wife finally convinced several different managers to give the line fast passes to come back when the ride reopene so we were able to do something besides sweat. The ride finally opened at 1:30 PM and we were able to come back and get on after a reasonable wait. All of which could have been avoided, by better planning by the park. I suppose we were lucky, because I had heard from other guests that they never got on.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Very good

    Reviewed by Apt1122(Madison, Georgia) on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time, staff was great, pool was amazing, it made you feel like royalty. nice dbl queen room, wish it had been a king. But overall a great experience. We will definitely come back in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Best staff ever

    Reviewed by dabrockman1983() on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would like to say that in my entire life, this is by far the most friendly place I have ever stayed at. The rooms are beautiful but we all know the overall experience starts and ends with the staff! Excellent people and they are very knowledgeable!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best Orlando Vacation By Far

    Reviewed by mcastr380111(Macungie, Pennsylvania) on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent property, food in some areas could be more cost effective especially when you are traveling with family but, overall the property was amazing. We were celebrating my granddaughter's 9th birthday

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Surprise yourself in a modern and stylish family property

    Reviewed by Sunshine726680() on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I must say when we book disney, or any of these theme parks hotels, you know you pay mainly for the parks and location than for anything. To my surprise this hotel was super modern, easy going, brand new rooms, fantastic Kids Suite connecting rooms for family, new bedding, fresh towels. Good but expensive breakfast. Beyond our expectations. And all theme parks are just 10 minutes away with the beautiful water taxis inside the property.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

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