Best Western Las Brisas Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1963 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great find

    Reviewed by OnAir37361191763(San Bernardino, California) on Apr 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very clean and safe. The lounge has plenty variety of draft beer and drinks. Breakfast was free and had a good variety of items to choose from. Easy check in and check-out... I would definitely stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Spring Vacation

    Reviewed by Sightseer58905986378(Baltimore, Maryland) on Apr 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Pleasant stay and convenient for everything I wanted to do in Palm Springs. Fair to good amenities; some changes in the breakfast menu could be helpful; I did not use that everyday because of the lack of variety although it was very convenient the few days I ate there.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Room A-104--Perfect for a Deaf Person

    Reviewed by bfrohman(Modesto, California) on Apr 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The appearance of the hotel is fantastic. The flowers and outside landscaping and swimming pool are fantastic. The room was well appointed, clean, with good eye appeal. The bed was comfortable. The main function of a hotel--a good night's sleep-- was a failure. My room is one a hotel manager would give to a customer he hopes never returns. It is located near the entrance of the hotel, near the entrance of the swimming pool, on a primary corridor route that has stone rather than carpeting. While listening to the sounds of the night, I heard the rolling luggage carts frequently passing my room, operated by loud talking inconsiderate customers. I heard horns honking on the street, cars racing their engines, music from nearby night clubs, music and loud talking from the swimming pool area, ice being shoveled out of the ice machine, footsteps.... Note: I am not a light sleeper. The location of the hotel is within walking distance of numerous bars and nightclubs. Quite a few restaurants are within two blocks of the hotel. If one is in a party mood, one can have a great time at this location. I departed the hotel after the first night as I did not want a second night without sleep. I stayed on a Sunday night and cannot imagine what Friday and Saturday are like.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Great property but bad changes

    Reviewed by GrandTour39543501378(Kamloops, Canada) on Apr 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We have stayed here 3 times before. Usually a great relaxing holiday. The changes they have made are not for the better. Took all carpets out of the rooms. Now the rooms are like echo chambers. When the people next door were talking on their phone it sounded like they were in our room. Also a lot of space under door which lets in noise and and light. You are not allowed to bring anything to pool area. So no water bottles. Barman at pool is more like a drink watchman then a server. He has no problem telling you what you can't bring to pool.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2

    Very Dissapointed - Terrible Selection for Us - Below Expectations

    Reviewed by John E() on Mar 30, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I can honestly say this is one of the worst Best Western’s we have stayed at regardless of the great location, professional landscaping, amenities and accommodating staff. This is basically a motel with no interior-open to the elements with stucco arches. Some rooms are much quieter than others-and many guests I talked to liked it -so select your room carefully. . Their standard room is a basic Motel –Style small room, The bathroom and closet were very small and there was not enough space in the closet to hold all our clothes for a week. I left half of my clothes in the suitcase. There was a gap under ½ the door my wife filled with a magazine. The air condition was an external unit located under the window with a wall thermostat. This unit was close to the bed and when it turned on blew ice cold air directly at the bed, was loud and very annoying. There was no adjustment to the vents. When cycling for a long time, I had to put on long sleeves and turn up the thermostat to stop the unit, silence the noise and stop the cold air. This contributed to a poor night’s sleep over the entire 7-night stay. My wife called their standard room “terrible” but refused to change it in fear we would get something worse. I disagreed but was overruled. The location of the room was on the third floor of the “C” building. - back section street side. I requested a quiet room and got the noisiest room in the facility. There were no sound barriers in the walls and you could hear from each room, and even hear the people snoring in the next room. As it got later, you heard the motorcycles and loud cars going down the back street -making it difficult to go to sleep. What was really totally unacceptable were the two dumpsters-one on the side and back VERY close to the building. There was the clanging of bottles that went on all night long until 4 AM (Dumpster Divers?. If you didn’t drink yourself to sleep or take an Ambien, you were going sleepless in this room. Then, three times a week the loud trucks would empty the dumpsters at 5:30-to 6:00 AM. No alarm clock required to wake up. And to top it off, there were one or two clubs next door and you heard the music until closing. There was no quiet time for 7-nights only during the day. I complained at checkout about the dumpsters and they told me Best Western tried to negotiate with the contractors a relocation many times but were not successful. OH REALLY? So you charge the customer the same price for a lousy room? Perhaps the best plan is to stay out all night partying and sleep during the day. After all it is Palm Springs. Based on this stay, this will be our last stay at a Best Western. I have shredded my Gold Crown Club Card.

    Individual ratings:

    Location

    Location-5

    Service

    Service-3

    Value

    Value-1

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