JW Marriott Desert Springs Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2787 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    JW Marriott

    Reviewed by healsea(Minneapolis, Minnesota) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here 5 nights from April 28-May 4. It's a large beautiful property in a nice location. We had room 7138, which had a limited view of the putt putt course. We tried to get a better view but the front desk staff said they were booked solid for the weekend. We ate at the sushi restaurant, Fishermans landing, the pool bar, and ordered room service. The quality of the meals and service were all excellent. We didn't really experience many of the issues that the recent negative reviews mentioned. On the weekend Starbucks did have a huge line The golf course was fine, compared to another course I golfed it does need some maintenance....but all the staff were great. Housekeeping also did a nice job. If you plan on going to the pool on the weekends make sure you wake up early to get a chair. We ended up at the Springs pool on saturday which was fine, very quiet compared to the Oasis pools and plenty of shade. We look forward to returning in the near future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Stunning beautiful grounds!

    Reviewed by jlmjpmsam() on May 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Pros: I come to this hotel around every other year to visit my husbands sister who lives in Palm Desert. The grounds are beautifully kept and we thoroughly enjoy walking around them and seeing the beautiful Mountain View’s. We had a signature view room which is really nice. The rooms have been renovated but feel they could have been done a bit nicer. I saw reviews that the rooms were not cleaned. Our room was very clean and was cleaned every day so no issues with that. The maids seem very nice. The 2 golf courses are spectacular and my husband plays them every time we come. We ate at Rockwood Grill for breakfast and lunch a couple of times. Lisa, who has worked at the hotel over 30 years is amazing and very welcoming. What an asset to the hotel. Cons: Covid constraints were very inconsistent and ridiculous. They close the golf range at 12pm- and this is the one thing my husband loves to do while I’m at the pool. No reason why Covid should shut this down early. In addition, Starbucks closes at 12pm- don’t know what Covid has to do with this. Makes no sense especially since the lines in morning are ridiculously long. They need to get more help there and open it all day. So they close certain things early because of Covid but they allow a Vegas type scene at the main pool all day. Lounge chairs are jammed tight and absolutely no social distancing but they close a golf range at 12pm. We always loved the Libby bar and was serviced by Manny and he was great. My only complaint is that the weekends seem to get a rowdy and loud crowd. Not a good look for the hotel. They need to get this under control! All in all, we enjoyed our stay but hope they maintain this hotel.

    Sadly Only 2.5 Stars

    Reviewed by Bellauno(Ventura, California) on May 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff are cheerful and friendly, except the man at the Bonvoy Elite Checkin desk the first day. He was detached and unhelpful. Service is sorely lacking. No one to answer the concierge phone and no room service. For any help or to get a question answered you have to trek 10 minutes to the front desk or 15 minutes to a restaurant. Limited menus in the restaurants and quality was mediocre. The Starbucks is expensive and under staffed and in the morning the line was always long. The $38 resort fee is robbery because you get nothing for your money. The self parking is crowded and frequently full or a 20 minute walk in the hot sun. They charge $3 for bottled water on the golf course where lesser resorts provide it for free. In late April the temp was 100+ and the desert course has little shade. Much of the hotel is closed “due to Covid,” but you’d think they would utilize the rooms with the best locations in the hotel and position guest so that the staff could provide attentive service while still observing Covid protocols.

    Nice Place for a Short Getaway

    Reviewed by Frqflier(Brooklyn, New York) on May 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great hotel resort, even in the era of Covid. Nice rooms, easy friendly checkin and lush grounds. They were very kind and flexible when we had to bail a day early. Seafood restaurant was good. Pools weren't that relaxing because they all seemed to be kid friendly with no attempt at having a quiet or adult pool. Would recommend one adult pool with appropriate enforcement. The resort fee, like any other hotel that charges it, is extortionate and gets you no tangible benefit. (You're paying to stay at a resort, so why add a fee for the services available at a resort.? I wish there was an effective way for consumers to fight back against this now ubiquitous scourge. My wife and I wanted someplace to go that was warm and the Greater Palm Springs area ticked all the boxes. Non-stop flights are available from New York City on JetBlue. Grounds are lovely. Line at the Starbucks was ridiculous. It was quicker and easier to leave the hotel, cross the street and hit the Starbucks in the supermarket. I wasn't the only one from the hotel making the schlep. Lobby boats weren't running because of Covid. Not exactly where they went. And virtually all the restaurants were shut down.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Disappointing spa

    Reviewed by amnona786(Los Angeles, California) on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My wife and I had a massage at the spa and also spent some time in the spa’s outdoor pool prior to our massage. Both of us felt that the massage was very disappointing - nothing to write home about. For half (or third) of the price we paid for the massages, we could get the same quality massage at a local, shopping mall type small massage. In addition, the pools was very dirty, and both of us caught some bug (nausea, vomiting, abdominal pain and discomfort) 1-2 days after spending time in the pool. We suspect (but, of course, have no proof) that we got sick at the pool. Will never again use this spa.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-4