Renaissance Esmeralda Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1400 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A wonderful property

    Reviewed by richwretman(Iowa City, Iowa) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Renaissance is a "full service" resort offering something for everyone. A huge pool accommodates a lot of people. The staff are warm and helpful. The newly remodeled rooms are fresh and clean. It is a well run resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Give me back my MONEY!!

    Reviewed by jborgman(Grass Valley, California) on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Riverside Co. declares a Public Health Emergency so the Paribas Open Tennis tournament is cancelled, We had no warning - learned about it at 8:20 PM the night before we were to fly down to Palm Springs. Not our fault but THE HOTEL REFUSES TO REFUND OUR MONEY … TWO ROOMS FOR THREE NIGHTS $$$$$?? We're being charged a late cancellation fee although we had no warning that the tournament would be cancelled. We’re both over 70 years old and thought that we should heed the recommendation of the CDC and not travel into an area declared a Public Health Emergency.

    Beautiful Rooms! Housekeeping lacking.

    Reviewed by viscountlinley() on Mar 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had a beautiful, newly-renovated room overlooking the front drive, the golf driving range and the mountains behind. Spectecular view from the deck! The landscaping at this property is second to none!! Housekeeping service fell short during our stay, however. We never received housekeeping service during the one day and was not after much follow-up that one was received at 7pm! The next day (Saturday morning) housekeeping entered the room bright and early at 9am!!! Go figure! Uninterested front desk staff offered a mere apology for the kerfuffle!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-1

    Value

    Value-4

    Totally Fantastic

    Reviewed by Monty W(Walled Lake,) on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room was very nice, excellent view of Golf Course and Mountains. Everything was very clean. Pool area and pool service was great. The views anywhere were very nice and relaxing. The entrance road was even a nice drive.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful resort

    Reviewed by Marty375(Provo, Utah) on Mar 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here for a business conference and was very impressed with the facilities and with the great staff. Loved the pool area, and loved the side elevator entrance to the hotel rooms so we did not have to go in and out of the main lobby in pool attire. Fun games were placed inside and outside to enjoy. The hotel rooms were generous in size, including extra large bathroom.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Service

    Service-5