Riviera Palm Springs

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2878 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Poor Service

    Reviewed by JGH1969() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The hotel has a beautiful lobby but once you go past the lobby things start to become very messy and disorganized. Hallways are filthy. They are updating the rooms and most of the hallways are covered in dust and debris. The front seat seemed surprised when I mentioned that. They did not make our rooms until 5pm and then did not replenish any of the toiletries or toilet paper. The beds looked like they made by my 5 year old. I specifically asked about the business center when making the reservation with the front desk and when I arrived Business center was closed. Shower in bathtub did not work. Kids pool area is a disaster at 9am food and mounds of dirty towels everywhere. This hotel is very pretty, but poorly maintained.

    Do Not Miss Staying Here

    Reviewed by Wendy M(Bournemouth, United Kingdom) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at this great , clean , efficiently managed and run hotel , between the 02/10/19 to 16/11/19 . I choose this hotel and planned our wedding at the hotel , with the support of hotel managers (by emails from the UK) , we were over come by their efforts and beyond the call of duty services . We just had a simple garden wedding (just us) with our own visiting Local Revered . The wonderful hotel manager (Darin) and (Brian) of Reception used there private time to attend and make our day . Moving on past that day (9th) , the hotel is beautifully presented , very clean , staff are exceptional , faultless , thank you We travel a lot , far and wide , this was just GREAT

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Cute hotel

    Reviewed by Deb3636() on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great hotel, fun atmosphere if you stay by the adult pool. The kiddie pool has no music or service but overall, it’s a cute hotel. At night you can sit poolside and enjoy the fire pits. The rooms and hallways are very well decorated as well.

    Regrettable and frankly it was disgusting.

    Reviewed by JWH1993(Cody, Wyoming) on Nov 04, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I checked into this resort for a weekend trip to Palm Springs and was completely shocked to find the room was disgusting. There was missing trim, wallpaper peeling off the wall and what looked like dried feces on the side of the box spring. I don’t know how something like this is missed unless they simply didn’t care about the issues. They offered me a new room to move into and that room had a leaking shower head. I am extremely disappointed with this place, and the worst part about it is I felt like I got no help from the staff or management here. Absolutely disgraceful.

    DISGUSTING! BEWARE!

    Reviewed by 595kj() on Nov 02, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Don’t be fooled by their marketing acumen and pictures you see on their website. As I walked to building 5 where my King Suite was, it was clear that this property had seen better days. As I got off the elevator and got closer to my room, I see a stained towel laying outside the door in the hallway and the most filthy carpet with a used Qtip along with trash. I didn’t want to see what was behind the door but I was there for a business trip. The room was unusual and it’s funny it looks better in this photo than it did in person. There were big stains on the chairs, the paint on the walls was chipping off, and the visible rubber plumbing under the sink DID NOT make this worthy of a $200 guest room! There is no excuse for a dirty hotel like this. The smell in the room was so bad and the other things I found (but won’t post) made me leave the hotel.