Sheraton Grand at Wild Horse Pass

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1729 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    You won't be disapointed.

    Reviewed by nathalies188(Chicago, United States) on May 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was absolutely beautiful. The conference area was HUGE. The food for our outdoor events was AMAZING. The help desk came to my aid within minutes, in the office/hoteling area, when I was having printing issues. The room was a LONG walk from the main hotel areas, but that really was the only downside. The pool area was nice. The poolside restaurant provided decent snack foods. Found some nice items at the little giftshops.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Service

    Service-5

    Special event

    Reviewed by stephenlV3555EW(Peoria,AZ) on May 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at Sheraton Wild Horse Resort to celebrate my wife’s birthday. The room we had was quiet with great views of sunset. The real gem at the resort is the restaurant Kai. It has some the finest service in Arizona. The menu is unique with Native American theme. This is the second time we have celebrated a birthday at the resort

    Quite place with nice views

    Reviewed by William H(Chandler, Arizona) on May 04, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I decided to try out a new pet sitter and drove over to the Sheraton Grand (at wild horse pass) for a little SPA time, dinner, and fun at the slots. That said, the SPA was excellent, the food amazing, and we actually walked away from the slots with more than we started with. Overall, we had a great time and will consider coming back, whenever we need to little pampering.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Perfect Staycation

    Reviewed by N R() on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is amazing. The staff is super friendly. The rooms are nice and clean. Fun place to do a staycation without the large crowds. I would call it a hidden gem. The only thing I didnt like was the beds are not very comfortable. I took a better nap at lounge chair by the pool then the room bed. I would stay again for the fun activities.

    Not Bad, Not Excellent

    Reviewed by miabosmex121215(Miami, Florida) on Apr 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    POSITIVES: *Mattress: very comfortable. *Property: beautiful. The Native American flute music piped throughout is very relaxing. Just for that I want to come back. *One of the F&B members, Sharlyn, was EXCELLENT. She deserves recognition for her outstanding customer service. *A VERY NICE DETAIL: the convention space ladies bathrooms have a basket with feminine products. OPPORTUNITIES FOR IMPROVEMENT: *Upon arrival, one restaurant was completely closed. Then i went to one by the pool and ordered some chips and salsa. A group of Sheraton hotel executives sat down a little while after us and they immediately got chips, drinks, etc while we waited and waited. Made me wish I worked for Sheraton. *At 6 am i was awakened by the lovely and nonstop whirring of a leafblower outside my room. In all fairness, I did bring it up to the front desk and it did not happen again for the duration of my stay. *There are no standard toiletry items stocked in the bathroom such as cotton swabs, cotton balls, or a shower cap. *I had an emergency where I needed my clothes laundered. The rep at the front desk (with a straight face and a smile) told me that the nearest coin laundry is "just" 13 miles away. Finally, the hotel was able to accommodate me but when my laundry came back, not only was the presentation of it unacceptable for a hotel, my socks came back wet. *The hotel does not offer easy-to-access FedEx services. I had to call FedEx and plead with them to bring me an envelope.

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