Buenaventura Grand Hotel and Great Moments

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 4060 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacation experiences

    Reviewed by miguelmeza2021(Mexico City, Mexico) on May 10, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a beautiful vacation, friendly treatment and service, variety and excellent food. We hope to visit you again because we had a nice experience for your kindness and courtesy. Thanks so much Grand Buenaventura.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Amazing Customer Service!!!

    Reviewed by 170eleonoraf() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have no words to describe how friendly, genuine, caring the staff working at Buenaventura was! The restaurants have a great selection of international and traditional food. The views from the restaurant Sunset and Blue Ocean are unforgettable. The spa has an amazing view, reminded me a lot Greece ?? Ana at the spa super nice! The people really made the difference. Big shoutout to: Tania front desk Clarissa, Miguel, Oscar and Dulce F&B Can’t wait to go back! Thank you Buenaventura

    Disappointed

    Reviewed by 866bessk() on May 05, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Where do I begin? I had such high hopes for this hotel because of the 4+ star reviews, but I don't see how anyone could give over a 1.5-2. Food? Tasteless. Breakfast was my favorite meal of the day (but who can botch beans and eggs?). We only made one reserved dinner at the Sunset restaurant. It took over an hour to get our food and I left hungry. Drinks? Weak and sugary. They don't use fresh fruit in their cocktails, margaritas, pina coladas, etc. Rooms? Antiquated. Three blue cereal-bowl-sized plates on the wall does not set the mood. Not to mention the showers were filthy. Entertainment? Non-existent. There's so MC, no events aside from Fiesta night on Thursday, no real activities. Service? Average. I've been to over a dozen all-inclusive hotels across Mexico, where the service was phenomenal. This wasn't even close. You MIGHT get decent service if you're known for tipping (which they expect from Americans). And here's the icing on top... I had two friends, a middle-aged couple staying at the Westin, stop by after we went to Rhythms of the Night (PS: a huge rip off if you buy it through the hotel). I simply wanted to change my shoes before we walked to the Malecon. The security/concierge would NOT let them in because they weren't hotel guests. They both offered their IDs and I, as a guest, took full responsibility. They still said no. They wouldn't even let them wait in the lobby! It was incredibly rude and humiliating. Last but not least, expect the conceirge to coerce you into a timeshare presentation. No, I do NOT want to sit with one of your representatives for 1.5 (more like 3) hours for a 20% off coupon on your overpriced spa/excursions. For the 20th time, NO. I'm disappointed with my experience and would definitely not recommend this hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-2

    Great hotel

    Reviewed by mcardenas482() on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It was a cute hotel. Could be a little more modern but overall good. The staff is excellent and always very attentive. The pool was clean and overall excellent and the pool service was always around and always prompt.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best service & location

    Reviewed by FamilyPebbles(Lake Stevens, Washington) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at the Buenaventura many many times! Service is the best! Fausto, Gustavo, Eduardo, Rudy, Herman & Dahlia keep us coming back! Rooms are clean and you always have everything you need. The location is great! You can walk out the front door and be at the Malecon in minutes.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5