Casa Velas Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1912 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wedding of my dreams

    Reviewed by jessmagana() on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I fell in love with Casa Velas last year when we visited. We decided we wanted to have our wedding there. The wedding coordinator by the name of Jazmin Perez was the best ever! I live in Los Angeles, CA and we would constantly communicate regarding the wedding, flowers, food and etc. She pretty much handled everything and I was less stressed because she's a professional. Our family and friends LOVED Casa Velas. The rooms were amazing (best mattress ever), the food was delicious and the employees at the resort were beyond friendly and helpful. The day of the wedding was a breeze. Jazmin and her helpers were there the whole time. They even sent food and healthy drinks to the room for my bridesmaids and myself while we got ready. I had my wedding ceremony on the sand and the reception on the beach club. I was in tears because I was amazed by how beautiful and detailed everything was. The flowers were stunning, the food was delicious and they even had sparklers on the dance floor when my husband and I entered the reception. I recommend Casa Velas for anyone. Great place for relaxation and the BEST place to have your DREAM WEDDING!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Nice property and staff but has flaws

    Reviewed by BT_Express2(St Louis, Mo) on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is conveniently located and is beautiful. The staff greeted us and were attentive. The rooms are decently appointed. The suite had a jacuzzi tub on the balcony but we did not use it. It is a quite place and they have a very nice pool. Now for the flip-side of the coin. Don’t expect to get the room type that you book. We prepaid for our room and had confirmation only to find during check that we were not going to have the king sided bed we were confirmed for and our only choice was to downgrade our room. No offer beyond that and not a great start. The food is fairly boring eclectic so it may or may not be your cup of tea. Equally, do not expect very interesting wines. While I was looking forward to staying at Casa Velas and I really wanted to like it given the price I was ultimately disappointed and do not recommend.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Most Incredible Resort

    Reviewed by MikVBR(Puerto Vallarta, Mexico) on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We've been coming here for a few years now after falling in love struth it on our honeymoon. Today is checkout and I wanted to be sure to give credit before I forget. Casa Velas has been fantastic as always. The food, drinks, staff, pools, rooms, service are all amazing. Benny, Freddy, Gerardo and Manuel at the bars make the best drinks and make you feel at home. At Emiliano we've loved the professionalism and service from Bernardino, Antonio and Eduardo, they're great with suggestions and making the meal memorable. The beach club for years now has been our favorite part of the trip, with the best crew ever! Daniel, Ramon, Jorge and Mayra work hard to make the experience there magical. Geraldine as manager has really created one of the best resorts I've ever been to.

    Beautiful Place, DELICIOUS food

    Reviewed by Trip25776218157() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Casa Velas is the stuff of fancy relaxing dreams. They boast a gorgeous boutique hotel and a private Ocean Club. We went in October, which is the "off season" so we were lucky enough to enjoy both the hotel, private Ocean Club pool and beach with very few other people. This is an adults-only hotel which was nice. The hospitality of the staff was out of this world! They upgraded us (at no fee) when our hot tub had a little trouble turning on to a new room. The food was AH-MAY-ZING, from both Restaurante Emiliano and the Ocean Club. Don't miss out on the Coco Loco drink!

    Relaxation!

    Reviewed by H1240VXdavidc(Mounds, Oklahoma) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Okay, so when we go to Casa Velas, it’s all about chill time by the pool-in January. I can’t say enough good things about the staff at the pool. They are so attentive to your every need. Freddie, Manuel, Gerardo, and Jorge are excellent. They always make sure you have what you need. The hotel staff are great too! Also, the French restaurant at the Grand Velas is excellent!!!!!