Hyatt Ziva Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 11580 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Disappointing

    Reviewed by willwavvy() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My confirmed reservation over a month prior to my stay was for a swim-up suite. The hotel gave up our room and moved us to a hot tub suite that was not what was reserved and inadequate. We were told we could not move to another room until the next day. The next day they said the room type we requested wouldn't be ready until late afternoon but we needed to move out of the room we were in by 1PM. Although the room we were in had no one else booked for it (because we were in it) we had to be unsettled for over 3 hours while waiting to check into the room we originally requested. The property itself was dated and in disrepair. The first room we were in the shower didn't drain at all, and the second room had a very slow drain with one of the sinks. The food was marginal at best. In February we stated at the Hyatt Ziva in Cabos and it was much better in every way

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-2

    Awesome beach trip!

    Reviewed by drifty4(Waxhaw, United States) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at the Hyatt Ziva twice now and each time we are blown away by how nice and friendly the staff are when we come. Carlos the server on the beach and poolside is the best. The second time we were there he totally remembered us from the time we were there 6 months earlier. He is very attentive and friendly. The rooms are clean, comfortable and have amazing views!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    All Inclusive

    Reviewed by alishas873() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My first time coming to PV and doing an all inclusive resort. Definitely surpassed my expectations! All staff members are super nice and helpful. Gyo especially! Always making sure everyone has fun and is taken care of! The view is frpm our room is amazing, looks down on a gorgeous private beach and perfect spot to watch the sunset.. The food is really good at all the restaurants. Fire ceviche at the buffet and the bartenders never let you go thirsty. 10/10 would recommend.

    Love this hotel

    Reviewed by E4401GHvanessas() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is amazing. Every part from the beach to the staff. The staff is extremely friendly and helpful. Miguel and Geovani were great. The beach is by far one if the best beaches I've ever been to in Mexico. We will definitely be coming back.

    Puerto Vallarta Hyatt Ziva

    Reviewed by cwebbic() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time the staff at the hotel we’re lovely very friendly, very polite and really went out of their way to make us feel welcome. The ground themselves are just beautiful. Could not have planned a better trip. Have booked for next year already.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5