Now Amber Puerto Vallarta

I was there September 1-9, 2020. I came with my mom. We stayed in a king-size bedroom with a swim out. The room was spacious, clean, and the bed was very comfy. The hotel itself is amazing because of how nice the views are and it is so clean!! Such a beautiful hotel. Right when you walk into the lobby there is a huge view of the Pacific ocean. I spent many nights watching the sunset from the lobby! As soon as you come to the hotel the staff says, “welcome home.” I thought that was really nice- I did feel at home. You get complementary champagne right when you come in! The food in the breakfast buffet was an easy 8/10. Lots of fresh food options and due to Covid, it’s wrapped in plastic. All the staff wear masks, eye protection, & gloves. The staff adhered well to the necessary precautions to protect themselves and others while in the middle of a pandemic. The pools were super pretty and clean. The palm trees and foliage around the hotel and rooms were stunning and well kept. Carlos at the front desk was helpful. David on the beach helped us get cabanas and it was wonderful and comfortable. GIOVANNI at the front desk was amazing. Giovanni helped me to get another room for a couple nights for some privacy and he linked me with a beautiful room with a jacuzzi. Mari Cruz at the front entrance was very helpful as well. Eduardo one of the servers by the pool/ocean was very nice and fast. The security at the hotel was amazing! I felt very safe. The hotel is connected to secrets and that hotel has pools available as well. I would definitely come back to this hotel for the staff and views alone! I am so glad I came!

My new husband and I are having the most amazing time. It’s been a luxury experience with all the staff being highly attentive and accommodating. Carlos Diaz, Miguel, Elizabeth, Leticia Aranda were especially hospitable and treated us like celebrities on our honeymoon. The servers Francisco and Emilio were 100% on point and served us an incredible “Sexy Coffee”- a must-not-miss great! Sergio the sommelier provided us incredible wine choices and pairings for our budget. The cabanas are a high-class experience with incredible value, Comfort and sanitation. All the staff throughout the whole resort wears masks and face shields. There’s sanitized throughout and everything is sanitized throughly. They keep social distancing regulations and meet all sanitation needs you could want to stay safe while enjoying a luxury vacation. I would recommend traveling to Puerto Vallarta to this resort as soon as possible! You get more value and more intimacy than you could ever get any other time!!

My husband and I had a long year, as I’m sure everyone has with Covid. We decided to getaway for 7 days and 7 nights we chose Now Amber as our resort and we are very pleased with our pick. We reserved a room with the swim out pool and honestly this was the best pick as we did not want to be in the other pools due to Covid 19. The food for the most part was great, weather was nice. Staff wears masks and face-shield. We would like to thank specially Jorge Cortez (he was our go to for everything and he was very helpful and professional), Marco (chef at French restaurant) and Erik (supervisor / manager). There were many people who were amazing but to list a short few that went above and beyond for us are the individuals listed above. The only reason I gave 4 stars and not 5, is because our sheets were not changed not once in the 7 days we were there, housekeeping didn’t not come to our room 2x a day. The towels provided were not always clean, which is pretty gross. Otherwise I would recommend this resort to anyone that is looking to getaway!

I stayed at NOW AMBER while I was on vacation in Puerto Vallarta. As soon as I arrived the service was amazing. Everyone was very helpful and nice. I was greeted by ALEJANDRA, she was super nice and gave me a tour of the hotel and explained everything they had to offer. She took the time to talk to me about some of the tours that Vallarta has to offer and I needed up booking a couple because of all her help. If you visit the hotel I would recommend finding her and asking her any questions you might have.

Our daughter had an amazing time! Jaqui, Liz and Ariana were great. They have a passion for kids and we felt very safe and comfortable leaving our daughter with her. Thank you for a great experience :)