Plaza Pelicanos Club Beach Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 2383 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very disappointed

    Reviewed by Richard W(Mb) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We have stayed at this hotel for approx 10 years. We have recommended this hotel to various family and friends. Always have had a wonderful vacation with no complaints . This year there is a new manager. When arriving we requested our rooms and were told that there is now.a 30 USD charge per room per night if we wanted pool side rooms. My sister is blind and cannot walk stairs so pool side is her only option. Not willing to listen and we ended up having to pay 4 star price for 2 star hotel! 90 % Mexicans staying there this year . Food was terrible this year! Very diasapointed and will not return. Will miss a lot of the regular staff (Claudio, Marilou, Raulle, ...). After going to this resort for so many years and always feeling like we were returning home and seeing family, it was very sad that we mean nothing to manager and owner of this hotel. Also, it was well known that several people were not charged the extra fees to stay in pool side rooms. Double standards !

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    VERY DISAPPOINTED

    Reviewed by HemiG4(Huntly, New Zealand) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My Darling and I were advised (and confirmed) that we were booked into this hotel, only to arrive to find that they had not heard of us? As new owners of RCI in Orlando, U.S.A., we were put into a VERY small room with two large single beds. Not good for romance. The room was very basic. I found the man at the front desk hard to deal with. Their rules were inconsistant at the front desk, and in the restraunt. The food was mediocre. THE STAFF WERE THE HUGE PLUSSES HERE. VERY FRIENDLY AND MOST HELPFUL Enter at your own risk. We will NOT be going back

    Week long trip

    Reviewed by mae m() on Mar 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel was nice and the facilities really good for a group event. They serve drinks all day at the open bar. There is more then one pool and the beach is miles long right behind it! The people who work here are great! They learn names quickly and speaks English well. They greet you like friends! Francisco, Javier, and Fausto worked at the meal area. They were sweet and took care of us! Claudio was at the bar and was friendly. The activities staff was great too!

    Plaza pelícanos club beach resort

    Reviewed by Michie B() on Mar 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice hotel I love the setting. I love the bar next to the the pool. Service was very good. We had different servers everyday Fausto, Javier, and Francisco and they were very friendly and caring always brought us everything we need and I never felt like I was missing something. I would highly recommend this hotel to other people it’s a nica relaxing place to be.

    Very basic resort, should be rated a three at most

    Reviewed by Discover56623081546(Qu'Appelle, Canada) on Mar 10, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Very disappointed with the food, basically same food every day and most food was cold when served. They should try putting the bacon on the breakfast buffet instead of putting it behind the counter where the lady who makes omelets gives out two pieces at a time. Very stingy on certain things. We ended up eating out the majority of the week. Even though maids were tipped, forgot to leave toilet paper, face cloths etc. Drinks very basic. No chairs on the beach, only by the pool. The pools were very nice and nice temperature. Bathtubs are for dwarfs. Also Wi-Fi was only accessible at the main lobby, very cheap. Save your money, or spend a little more and go somewhere else, even though this resort is not worth what we paid.

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