Velas Vallarta Suite Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4194 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Not Very Impressed

    Reviewed by vern C(Mount Vernon, Washington) on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were really somewhat disappointed with our stay at the Velas Vallarta for a number of reasons. First I'll list the pros of this hotel. Pros: Top-notch customer service, especially in the restaurants. Nice grounds, spacious rooms, good beach, great breakfast buffet, fantastic food, good location, really comfortable sleep. Cons: Only two restaurants to choose from. The pool wasn't all that great. Room decor and furnishings are a bit dated and not very luxurious, minimal offerings in the mini bar, poor quality alcoholic beverages - very stingy with the alcohol, poor menu selection (more about that below). One of the things we liked least about this hotel was the fact that it had only two restaurants, and what made that worse was that they were themed. In other words, one night would be Mexican night and another Asian night, and so forth. You were only able to order items for the theme of the day. We would prefer to order what we want, when we want. We were really wanting a good Mexican meal and were disappointed twice while at the hotel. The day we arrived they were having a Mexican Fiesta buffet with entertainment. The buffet was mediocre at best and the entertainment was so-so. Then we waited for Mexican night at the Andrea restaurant and were again disappointed. The food was good, but it wasn't what we were expecting or wanted. It was contemporary Mexican food. It was very delicious, but we were really in the mood for a more traditional Mexican meal. In order to get that, we had to go to a restaurant outside of the hotel. And finally, we were very displeased with the quality of the alcoholic drinks available at the hotel. The piña coladas were made from a mix and if they had any alcohol at all, I certainly couldn't taste it. There margaritas were somewhat better, but they were pretty stingy with the tequila there too. Overall, we were not pleased with the all inclusive feature of this hotel. We will not be coming back.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Wonderful Vacation

    Reviewed by Teah D() on Jul 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We highly recommend this all inclusive resort. The food was so much better than any other all inclusive we have been at. The staff was friendly and helpful. The cleaning staff spent hours cleaning our room each day, we were amazed at their detail. The only negative is that they had very tiny ants in our main bedroom so I would say to keep sugary foods in the kitchen. We did not notice them till the last night. Great place to take your family!

    Nice place

    Reviewed by ColoMandM(Colorado) on Jul 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a nice hotel. Here are the pros and cons: Pros: Spacious, clean rooms with refrigerator, microwave, stove, etc. Nice pools, very friendly staff, food is very good (but not great), no lines at the buffet, short cab ride to mall, Walmart, cruise port, etc. Cons: Food service in sit down restaurants can be slow. I was disappointed by the gym (they have 2 bikes, 2 treadmills, and 2 ellipticals) -- no weights or weight machines.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Excellent , will surely come again

    Reviewed by Traveler49607() on Jul 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place, lots of activities and entertainment. The all inclusive was out of this world. The hospitality of the people was over an above. The pool was very nice, the ocean color looked amazing but the water was hard to swim in.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    excellant service

    Reviewed by serbie2001(Surrey, Canada) on Jul 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    we had the second wedding at velas Vallarta amazing job done by the staff from room service to lobby service to hotel manager courteous service .We were really pleased it was wedding and vaction in good resort

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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