TripAdvisor Traveler Rating

The service was very good at all. But I give you 4/5 because not every employee was the same. Some of them were excellent super sweet, and very kind people. I was very happy with three people here they made me happy and they did and a wonderful job with my husband birthday celebration. I want to said thank to my two favorite people. Lusidania Jiménez and Luis David from call center. They’re awesome. Thank you so much for the wonderful surprise for my husband birthday.

The four of us (H,W, 3yr old, baby) stayed at PC Mar-Apr. 2024. This was our 7th trip. Edgar Reyes, Guest Services Manager, Jonathan, and Carlos Kingsley took wonderful care of us. As ever, the Palladium Family was very welcoming. The Indian food at Bhogali thanks to chef Singh was exceptional even for Indian tastes. Luis in building 2000 cleaned our room early so that the children could have an afternoon nap and did an excellent job. The baby club team led by Paloma was excellent and my daughter wanted to go every day and spend time there. The family-friendly shows every evening at Bavaro were a particular highlight. The only disappointment was that the kid-friendly splash park was closed for renovations. We will be back soon!

This hotel is beautiful the food etc fantastic. You can book restaurants but the torres buffet is amazing. Regarding not such good points, the room was run down a bit would def need a refurb , for such a lovely resort I was surprised at the room. So when you come be prepared that the resort is luxury but the rooms not so much. Its an affordable option and you will def enjoy it.

It is a shame to be discriminated on your own country. First I have to say the hotel is huge and the beach is beautiful. However, this is not enough to go back to that place. First, you need to know if one family member or yourself have any disability this hotel it is not for you. Second, if you are dominican they treat you as a garbage. Even though, you go from another country. Day one the service was really bad and we could noted the difference when they were tooking care a costumer from another country. Especially white people. It is a deep shame that as a dominican I have to say this.

Room, food, beach everything was absolutly perfect. The experience at Sumptuory was amazing ! The choice of food at the El Arrecife and Behique buffets is very impressive. All the a la carte restaurants are worth trying. The Hemingway Bar is a lovely place to start or end the evening.