Majestic Mirage Punta Cana

We had a family trip this past Columbus Day weekend celebrating my mother’s 75 bday. We truly enjoyed our stay and more than anything, we enjoyed the excellent service we received across the board. We loved working with Sexy Romeo, our butler who decorated my mother suit with balloons and Champaign, chocolate strawberries, etc. We also received great service at the restaurant specialty from Manuel Superman and his great manager... I also used the spa facility and it was excellent as well. We loved the place and the people. I wish I remembered all the names but a truly amazing experience in DR

From the moment we arrived until the moment we left we felt so appreciated and cared for. The staff checking is in were amazing. The check in procedure involved no lines, just a comfortable table and drinks while we waited for our new friend/butler Nelson to show us around the resort. We had no idea what a butler did. It was very helpful and not weird at all. He arranged for us to be able to eat in the nicest places and made sure we had everything we needed every day. He checked in with us a couple of times a day and just took care of whatever needed taking care of. When Nelson realized it was our anniversary, he arranged for two very special things, which included having a romantic evening with a drawn tub and chocolates, and then the next day balloons and a cake waiting in our room for us. All I can say is the amount of attention my wife and I received was over the top. We have been to several all inclusive resorts. I've never experienced anything like the treatment we experienced at Majestic Mirage. It wasn't just Nelson who treated us like family, literally everyone we met more than once called us family, and several people learned our names and greeted us by name when they saw us. Gerly and German, two gentleman who worked near the pool, went WAY out of their way to makes sure we had everything we wanted/needed. They became our friends as well. Everyone was so kind. We felt incredibly safe the entire time. Lots of security around resort constantly looking out for you. The people that cleaned the room (twice a day, by the way) as well as the person that stocked the refrigerator every day, were incredibly kind and friendly. The beach was the best we've experienced anywhere we have been, including Aruba, Jamaica, and Mexico. The water was warm and super clear. The reef kept the waves really enjoyable. The food was incredible. I tried numerous new dishes and really didn't have anything that wasn't well prepared and served with amazing attentiveness. I seriously can't imagine a better experience and highly recommend Majestic Mirage. We took an excursion one day and several police officers were in one area as the tour driver passed by they yelled 'we love you guys, thank you for coming for your vacation'... Seriously, this is one of the most welcoming places I have ever visited. Feeling secure and cared for was really the vibe we got. I would not hesitate to return. This is our third trip here and by far the best ever (and the others were amazing, too!)

I can't begin to tell you what a wonderful time we had. The views from our room were breathtaking. Our greeting from Carlos, the butler who is absolutely amazing. I would recommend him to anyone. He goes above and beyond to ensure that your stay is comfortable. He is so kind and helpful and comes to find you everyday to see if you need anything. Then I would like to send a big shout out to the animation team. They work so hard everyday to entertain you at the beach or at poolside and then dancing with them in the evening. Definitely look for them to meet them and experience a great time. We had so much fun everyday with Melenny, Salami, Alfredo, Chicken Legs, Scooby Doo, Romeo, Johan. What a great crew. Now on to the waitstaff there are so many that greeted us daily and went above and beyond. One would Luis in the Seaside Restaurant, Bienvenido, Alex (Romantic Dinner on the Beach). They all just go above and beyond. As they would say it they are "family". They treat you as such. I would also like to mention Dario what a truly enthusiastic and wonderful gentleman. Always had a smile on his face and so happy to see you. I can't believe how much he made our trip when we would see him. He was our waiter in Kabuki and was wonderful, amazing and a true gentleman. Also, when we were sitting in the Plaza Mayerlin the waitress there is such a pleasure. She smiles and brings such a warmth to the area. She made our time in the Plaza so memorable. She is a true asset to your waitstaff and you should be happy to have her. All the people plus so many others are what true customer service is all about. You should be proud to have them part of your amazing staff. Thanks again for a wonderful time. I would also like to say about Pestorino of the cleaning staff. She did a great job cleaning our room. Thanks again for a wonderful vacation, can't wait to come back.

From the moment my husband and I arrived, to the moment we left Majestic Mirage Resort, we were treated like royalty! The staff is very polite and understanding. Of course, we came as "honeymooners" to the resort and were treated kindly and provided with the maximum accommodations and comfort. We were assigned a butler by the name of Alexis, and let me tell you, he was AWESOME!!! He went out of his way to get us restaurant reservations, romantic breakfast and dinner set up, hot Jacuzzi after a long day touring around the city, etc. Special thank you goes to him for going above and beyond!

I want to take a moment to thank and appreciate a special Food Concierge, Manuel. He made our trip wonderful. My husband has a food allergy to shrimp, lobster and was approached by Manuel as we were dining in the Italian. After that he was there to make our trip so much more than I can ever imagine. He ensured that the food was cooked away from the lobster and shrimp. He made sure our reservations of 10 people was perfect every single night of our vacation. He went above and beyond each and every day of our trip. Our last day he had a special table for us at breakfast at the Italian and had a heart with coffee beans on the table for us. He was always following up with us and checking on us to make sure our time at the Mirage was perfect. He works from morning to night and not sure when he sleeps. I have never been treated and felt so important than with the treatment from Manuel. I can't say enough wonderful things about him. A class act person that goes above and beyond at everything he did for us. I love you, Manuel and Majestic Mirage.