Grand Sirenis Cocotal Beach Resort Casino & Aquagames

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10098 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-3.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Good resort

    Reviewed by nscpl(halifax) on Apr 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had a good stay at this resort but there are a few things that could be improved to make this a top notch resort. The beach was very nice and never an issue getting chairs. The beach was cleaned regularly every day of the sea grass which was good. There are two bars as well as the BBQ and buffet close to the beach and pool and they were also very good. The resort grounds were very well kept and clean. The size of the resort is ok with everything an easy walk. Just outside the lobby there is the sports bars and coffee shop which were a great feature. The bartenders at the lobby bar always made good drinks and served them with with a smile. We do tip during our stays but we never got the impression we had to in order to get good service at any bars or restaurants. All of the staff we were in contact were fantastic and very friendly. It is great to have the several concierge around as they helped with booking restaurants and the couple issues we had. The buffets were ok with the normal fare you get at any resort. As I mentioned we did have a few issues like safes not working and checking in being a bit confused but the staff really went out of their way to make it right so that makes all the difference. On the negative side, I would say there are just a couple things. First 3/4 of the pool area is around 6' and 7' deep which we found to be odd since most people want to be just relaxing in the water and not swimming over their heads. This forced most adults and kids to be crammed into a small area with a very small swim-up bar. It was not enjoyable to be in the pool for us. I read some reviews here that mentioned the Mediterranean restaurant being good. For us this was the worse ala carte experience we ever had at any resort we stayed at. Too long to get into details but food and service was horrible. Over-all it is a nice resort but nothing outstanding.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Good hotel, service needs some improvement though

    Reviewed by antonp201904() on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Stayed for a week from 14th to the 20th of April with my wife and two kids. We reserved (with deposit) via expedia but paid on spot. The first impression was spoiled by the charge amount that didn't account for the deposit, also we were given the wrong room. Spent a few hours on the phone with expedia and hotel staff to resolve the situation. Eventually next morning expedia put us in touch with the right person there, her name is Sandra, she efficiently resolved all our issues within 30 minutes. In my understanding hotel service is defined by staff quality in general, but in this case only specific people can help you. Location, hotel territory, amenities are all of good quality, such a shame that service quality doesn't match the rest.

    Individual ratings:

    Location

    Location-4

    Service

    Service-2

    Value

    Value-4

    Friends holiday

    Reviewed by michellet811() on Apr 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This resort is clean and updated. The food was good. Tons to choose from and a great water park for kids. We had a few issues and the hotel definitely reached out to fix all issues. My only truly complaint is the drinks. Takes time and these guys def aren’t like bar tenders here. They should stick with 5 drinks and make them great every time. Favourite a la cart was Mediterranean Jorge Joseph was an amazing waiter with a great personality my drink was never empty and I couldn’t be more pleased. We did the doon buggies. I wouldn’t recommend. We also did scuba diving with the divers at the beach it was a low nugget operation at a high price. I wouldn’t recommend either. Thanks grand Sirenis for a good relaxing week!!

    Good but extra work to be very good

    Reviewed by marty_b_83(Nottingham, United Kingdom) on Apr 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    If you are looking for a resort with good facilities and aren’t particularly bothered about the occasional poor food or service then this resort might be the place for you. We stayed in the resort on an all inclusive two week family holiday. Firstly, there are a lot of positives in this recently renovated resort. The rooms were spacious, clean and decorated to a decent standard. The facilities are very good; impressive water park, very large series of inter-linked pools in the main complex, good sized gym with high quality equipment, nice sports bar (with pool tables), outdoor sports courts and decent evening entertainment. As you’d expect in the Caribbean, lovely white sandy beach and the complex is well maintained. Areas that could be improved: Whilst there is a decent range of food to chose from, several restaurants and the main buffet dining area, some of the restaurants were very hit and miss. Some were good (French, Brazilian, Japanese), very average (Tex mex, main buffet, Mediterranean, diner) and absolutely awful (Italian). Everyone in our party of 9 had diarrhoea at some point. The service was also very hit and miss, with some staff being absolutely excellent (thanks Everlyn Bans!) but too much was very bad. We also went on a few day trips sold to us by the hotel (boat ride, off-road buggies and scuba diving). Whilst these trips were fun, safety wasn’t prioritised as high as I would have expected. General note, the resort had a strange mixture of a family friendly/spring break vibe, which seemed slightly at odds with a 5* resort. Whilst there were some good highlights, given the price and claimed 5*, there was no one from the group that would choose to come back.

    Luxury Grand sirenis punta Cana

    Reviewed by Frenchtraveller21(London) on Apr 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just came back after spending over a week in the Grand Sirenis resort where we had an overall good stay despite couple of issue on arrivals. Good food offering in various restaurants or BBQ by the beach however concierge couldn’t really help to book the Brazilian restaurant because they were only interested to send us for a VIP restaurant where they try to sell shared ownership (waste of time). The entertainment Team is superb and they work extremely hard to make your stay wonderful in the resort. All the dining and bar staff in the resort are friendly and fun, I feel privileged to have met Gianluca that has suggested and organised beautiful tours to Saona Island, Santo Domingo for my family and buggy buggy fun for the boys everything spread well during our stay, Gracias Gianluca!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

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