Azul Beach Resort Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12932 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Perfect stay

    Reviewed by sleep_deprivate(Holyhead, Waes) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked last minute after losing our original holiday to Cuba when Thomas cook collapsed and we really fell on our feet, couldn’t have imagined having a better time anywhere else. The resort was beautifully set out and maintained. Food has been excellent everywhere we went and the staff everywhere have been great. Special thanks to Lucia who kept us well served with drinks all day, bringing them right to our bubble pool, recommending drinks and just taking an interest in every day out we did. Lucia, Blanca, angel and uriel made our holiday incredibly special. Luz our room cleaner was also brilliant, our room was spotless every day. I own a cleaning company looking after holiday properties so i am very hard to please where cleaning is concerned but I could not fault it. Bringing us fresh pool towels to our room every day so we didn’t have to go swap them was just above and beyond what we expected.

    Amazing hotel excellent staff. Shame about the concierge,front desk staff and tui reps. Please re train

    Reviewed by Obertelli27(Bolton, United Kingdom) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Beautiful hotel. Outstanding service from all staff at azul especially Jaico from mojito bar Archangel who we did tequila tasting with also Salvador and Antonio at zocalo bar who went that extra mile for us thankyou to all of these people who made our 2week here amazing. I would of given this hotel 5 star if it wasent for your extremely rude front desk staff, Tui team and lying concierge.This is my second review as my last was removed for some strange reason. This has already been reported as we dont take being ripped off and held at the hotel as if in prison very lightly. Disgusting!

    Beautiful resort, Excellent Entertainment

    Reviewed by Amy M() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Incredible rooms with amazing restaurants. Special shoutout to Sienna and the staff there for their great food and lovely atmosphere. The entertainment team go above and beyond to ensure you have an amazing holiday. Highly recommended for all - you will not regret it!

    Great place! - good job entertainment team

    Reviewed by Rory C(United Kingdom) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Food is pretty amazing, as are the team who go above and beyond. Some people complain about the beach but we loved it, the beach barbecues and entertainment is great. Special shout out to gio who is a lot of fun.

    Birthday

    Reviewed by andrewo484() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing place, Food and drinks excellent all waiters/bar staff so helpful, Well worth a visit, Steak in the Italian is excellent, All premium spirits and beer, Also a small water park for kids, Only downside is a lot of seaweed on beach they do try to keep it clean but it’s to much for them,