Azul Beach Resort Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11713 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Over priced for poor everything

    Reviewed by J7927KNkimm(Cedar Rapids, Iowa) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We just got to the resort earlier today.. of course our rooms were not ready and we had to kill 3 hrs of time in sweatshirts and pants as we traveled from cold weather. We have 2 adjoining rooms .. 2227 and 2228. The televisions are pure static and unreadable/watchable and neither phones work. I had to walk a mile to the Front desk to let them know. Waiting over 1 hour so far and nothing ... ?? The beds are extremely hard and there are NO blankets... just sheets. Very disappointed In everything so far. We have 6 more days in this dump. So far, service has been horrific and no one seems to care. Our package includes an Anniversary gift/special as well that they are now trying to rebuttal. I’m sure my daughters Bday will also be a flop as well. This place needs to treat people better and show more attention to things that should be working!!! We travel frequently but I must say this entire experience has been super disappointing. Celebrating a Birthday and Anniversary should account for something. If I wanted comfort and stuff that worked I would have stayed in Iowa.

    Amazing place

    Reviewed by Carolinecea(Birmingham, United Kingdom) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel room/staff/food/drinks/pools all fabulous...had a few problems on the flight over and i must say the TUI reps at the resort are some of the best reps we have come across...very engaging and understanding and will do there upmost to rectify any problems you may come across...thankyou guys Wev had an amazing week stay here and we appreciate all the hotel staff hard work to make our stay thoroughly relaxing...

    Having a wonderful time

    Reviewed by Sistooch() on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Starting the second week of our stay here and have only great things to say. Our room is great overlooking the ocean with a 600 sqr/ft patio. Restaurants and food are great. Service and staff are exceptional. The beach has a lot of seaweed but we knew that before we came. Lucia at the Zavaz bar has taken very good care of us. She walks all day serving drinks in the heat an still manages to keep a smile and be friendly. The guys at the premium pool are very good also. Ignacio, Roberto and James, Thank you. Adrien and Janet have been taking care of our needs throughout the trip and have gone above and beyond to make us feel welcome. The waiting staff the restaurants are terrific. Mateo at Zavaz has been very good and has made my children feel at home. Thank you to Michel the head chef who met with us when we checked in to discuss my son's severe seafood allergy. Everyone has been very attentive to this and has made my son feel safe. Finally. I want to give the housekeepers much needed credit.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Please give contents of fridge to the beach cleaners

    Reviewed by Mrmr1973(Smethwick, United Kingdom) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’m writing this for all the hard working locals that clean the beach every day for us to enjoy, they do 12 hour shifts for $13 a day , so as a good will jester please empty your mini fridge and give to the workers it’s the least we can do as lucky holiday guests

    The Spa

    Reviewed by Jeannette P(Janesville, Wisconsin) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Vassa Spa was AMAZING!! Carlos Colon and Rita, the massage therapist, both went above and beyond to touch my mind, body and soul!! Rita was so phenomenal, with her personal touch and awareness, I actually released much needed tears during my time with her.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX