Barceló Maya Grand Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 12775 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent Customer Service!

    Reviewed by 770madisons() on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very friendly all over the resort! Gift shop ladies Mayra and Martha in the mall made me feel extra welcome by taking the time to chat and have a conversation with me! I appreciated feeling so welcomed as it was my first time visiting in Mexico!

    Nice resort but....

    Reviewed by lookinforthesun2020() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Premium level at this resort was not worth the extra you pay for it, the resort wants to Nickel and dime you to death for services that would normally be included at other resorts that we have been to in the area. The resort grounds and beaches are beautiful, service for the most part was also good.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    If you know food - CHOOSE ANOTHER RESORT

    Reviewed by Elizabeth K(Chicago, Illinois) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Worst food I've ever had at a resort. My husband got sick from the shrimp at a specialty restaurant here being served at a temperature that was inappropriate. I was starving the entire week. Could not wait to get out of there and eat something edible. Too bad, the rest of the place is really great so if you enjoy bad food this IS the place for you cause it has everything else!!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Magama takes a break!

    Reviewed by MagamaRu() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are at the barcelo hotel (grandma,my kids, my husband and me) we get a lot of fun with all the activities that entertainment team do. My husband and I loved the mini golf, "it has a happy hours during the day (9:00-19:00 is free)" Give it up for the entertainment team, thanks a lot Claudia, Pedro, Jonathan, Ruth, Ana, Zereth, Evelyn, Jessica. We are sure to come back in our next holiday season... We gonna come back maybe with a new member ????

    Excellent Stay!!!

    Reviewed by ChantellMc(Napanee, Canada) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at this resort and had an excellent stay. Rooms are great and so are the activities for all. The beach staff; Ximena, Sergio, Alejandro, Ramon and Kathya running the activities were excellent!!!