El Dorado Maroma, by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6349 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great beach, great service!

    Reviewed by John T() on May 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff is fabulous, we were always well taken care of. Very enjoyable restaurants to choose from (but we didn't really are for the peruvian restaurant). Beach was protected from waves so if you don't want them this is your beach. It was cleaned from seaweed at least once per day. We definitely will return (particularly to the over-water bungalows).

    Stupendous!!

    Reviewed by boss10finest() on May 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Food was amazing from the palafitos restaurant. 2 months later we can’t stop talking about it. The staff was way more than helpful and very attentive to our needs. They over did all of our expectations. Book the private room for dinner and request fresh coconut drinks early is a little tip. $5s and $1s are good to bring.

    Paradise

    Reviewed by jdkbrooks97() on May 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Not only is this an amazing place we went just before the pandemic escalated and they bumped us up to a Casita. The people there were amazingly nice and helpful. We've been on other trips and cruises and this was by far the best treatment we've ever received. Can't wait to save up my money and do it again!

    Fabulous!

    Reviewed by DSG1953() on May 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd visit and we enjoyed it even more than the first time. We love walking on the beach. The entertainment was very good. We especially enjoyed Dana Kennedy. The entertainment staff was a lot of fun! Alex, Ferdy baby, and particularly Rafael made sure we were having a good time and that we were aware of the various shows and activities. The food is truly gourmet. We always enjoy the Mexican Fiesta night. Let's not forget the service. Oscar at night and Sergio during the day looked after our needs. Daisy catered to our needs at the beach and as a butler in training. Our one complaint is the Dinner Reservation system. How can it confirm dinner reservations at restaurants that are closed! Twice in 1 week for us, and we heard the same from others. Overall, we loved it and will definitely be returning!

    Fantastic stay!!!

    Reviewed by pomk68(Playa del Carmen, Mexico) on Apr 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed one week at this fantstic hotel! The beach was great, the room we stayed in was great! The different restarurants were great, apart from the Mexican, which was really bad! One thing we noticed with all the restaurants is that they are understaffed, which means that the service isn't as good as it can be. We especially want to thank the beach bar persons, Rene and a lady who's name we unfortunately have forgotten. Fueron bien chidos! Iréne y Peter de Suecia

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5