Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18144 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing resort

    Reviewed by Meriongolf(Hemel Hempstead, United Kingdom) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything about our stay was great. Beautiful resort, spacious accommodation, food excellent, enjoyable entertainment and all staff went that extra mile to ensure we had a fabulous holiday. Jacqueline and her team made our stay extra special and Armando, our beach waiter was great. This was our second visit and we can’t wait to return.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Overall a pretty cool place.

    Reviewed by Find_The_Beach(Galesburg, Illinois) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and i just returned from a 4 night stay at ERC. We went to EPC 2 years ago and had planned to go back, but with all the news surrounding the DR we switched to ERC. So, overall its a pretty coolnm place. We had room 7055 in the Excellence Club, which is a swim out suite ocen view. The room was aewsome. I put a video of the room on youtube for those to see that are curious. Room had morning sun but no afternoon sun. For those that want afternoon sun, i'd probably suggest another block. The grounds themselves are very well taken care of, and the pools are great. we spent majority of time around the Excellence Club pool and never had an issue finding a chair or lounger. The main pool looked like there was a lot going on, although we never spent time there. If you're into a more lively pool, i'm sure the main pool would be perfect. The saff was wonderful and the food was fantnoastic. I'm not sure what the people complaining about food are talking about. Every place we went was great. We ate early, always between 5:30 and 6:00, and never had any wait times. The last night we were there we had lobster at Lobster house, then went to Chez for beef tenderloin, then to Flavor Market for desert. A triple dinner experience i would highly recommend. If there is a slight drawback, it would be the fact that there is not the poatcard crystal clear water at the beach. But, we never had a problem getting loungers and the resort does a great job cleaning up seaweed, which wasnt that bad. There are some renovations going on right now which means breakfast and lunch are served in a different location which can be a bit tight if crowded. But, the buffets are great with so many choice. Overall, this is a really cool resort. And its only 20 min away from the airport, which is a huge plus in my book. Unless you're looking for something to complain about you'll have a good time here.

    Great location, staff, everything!

    Reviewed by Amit487(Washington DC, District of Columbia) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can't say enough about this place. My wife and I went there on our 10th wedding anniversary. The welcome hot towel and cocktail were certainly appreciated, check in was easy, the staff was available 24 hours a day, the plaza and theater had good shows every night, the restaurants were superb. Everything exceeded our expectations in every way. We booked through AAA of which I'm a member and the value was excellent, too. We will definitely go again if we can.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Perfect Honeymoon

    Reviewed by kellymurray1012(White Plains, New York) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first visit to an all inclusive resort and it did not disappoint! After a short trip from the airport, we were greeted with cool towels and led to our rooms. The resort itself is beautiful and very clean. Every single staff member is so helpful and friendly. The room service wasn't the best, but we really enjoyed all of the restaurants and it was so nice to have such a wide variety of food. We were there on our honeymoon so we were given breakfast in bed as well as a romantic dinner at our choice of restaurant (we picked Tres Isabelle) We went to the coffee bar multiple times a day to get delicious espresso and the women working there were great. Christian was always there with a smiling face to share with us the activities and special shows that were going on throughout the day and night. The spa was one of the highlights of our trip, I've never gotten a massage before and I've been spoiled by this one, its definitely a must! We had a great experience and would highly recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing first visit to an all-inclusive resort

    Reviewed by Kmgoodyear(Charlotte, North Carolina) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Visited with 10 other women to celebrate a friend's 50th birthday. It was my first time at an all-inclusive resort and it was a FABULOUS experience! Attentive and friendly service from everyone, especially Rosalba, Ernesto, Fernando, Francisco, Secundino and Daniel. I had the most relaxing and enjoyable spa experience ever (the braids are a nice touch and you DO NOT want to miss the aqua wellness experience). The pool was gorgeous with comfy chairs and beds, and there were giggles aplenty every time the bartender let out one of his adorably infectious laughs. I wouldn't describe the food as excellent, but I didn't expect it from an all-inclusive. It was definitely good and there were plenty of options and most of the the drinks were excellent. It's definitely worth spending the extra money for the club/excellence level. I had no idea what a luxurious treat it was for someone to come and clean my sunglasses at the pool and beach.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5