Overview
Begin every day with a promise of new and extraordinary experiences and discover the beauty of this hyper-local luxury hotel. Bringing a touch of glamour to the Riviera Maya, The Fives Downtown Hotel & Residences takes you beyond the expected, offering an authentic and contemporary retreat for travelers to experience the sheer magic of Playa del Carmen. Ensconced between the lively city bustle and the breathtaking Caribbean coastline, this resort is steps from the best restaurants, bars, and boutiques of Fifth Avenue (Quinta Avenida).
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Rooms
133
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location
Reviews
Overbooked - they turned us away - even though we had prepaid!
Heidi Z on Mar 23, 2024
We showed up after traveling all day and were ready to relax. We had reservations for dinner at Lola and tried to check in. They told us that the hotel was overbooked and that they had no room for us. There was a language barrier, which made it more challenging. After waiting, they sent us to The Fives Residences … with many promises that were not fulfilled. Terrible service, do not try and stay here.
Great customer service
408stephaniev on Mar 13, 2024
The staff at the 5’s downtown are by far the nicest and go above and beyond to make your stay as comfortable as possible. Special shoutout to the front desk managers; Renzo and Christina for making our week stay here memorable and welcoming. Dinner at Lola on the rooftop patio was romantic and with breathtaking setting while watching the sunset over the ocean. Thanks to the restaurant staff Adrian and Arturo for a beautiful evening and outstanding service. A highly recommended stay with outstanding staff. Thanks again to the staff at the fives for the memorable stay, see you soon. Mike and Steph
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