Grand Bahia Principe Tulum

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 14964 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Awesome place

    Reviewed by Adrian_Sosa_2730(San Pedro, Belize) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was a great vacation at this place love the athmosphere the friendly staff best customers service in this resorts keep it up guys most friendly staff in our vacation great intertainment keep it up we highly recommended it to any one on vacation and a plus all inclusive better yet Jajajaja love it even more

    We always enjoy dinner at Don Pablo

    Reviewed by NanSea123(Cleveland, Ohio) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a gourmet restaurant serving chateaubriand, rack of lamb, fish and seafood. I love the "garden salad" which resembles a garden and my husband enjoys foi gras. The restaurant is wonderfully cool, elegantly decorated and displays nice art. Add good service and this is why we always come back.

    Disappointed

    Reviewed by Psb-red() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We booked 2 weeks here for our 3rd visit as we love this resort. As per the normal format we were emailed prior to arrival for any requests. We asked for a quiet room as my husband finds sleeping difficult when there is noise. On arrival we were given a lovely welcome by the privilege club and set off for our suite. Unfortunately this is where our holiday became disappointing. We were allocated a suite right behind the lobby! The room smelt damp. We asked to move within hours of arriving. It took 40 hours before we were able to change rooms. We were told to have a better room we would have to pay extra! This we felt an insult as privilege members. After two days lost of our holiday as we could not unpack we felt this should have been given to us. The room we were given was a lot quieter but a smaller room and therefore a down grade. Our luggage was transferred however our welcome gift was not so we did not have any of our privileges for our holiday. The fridge didn’t work in the socket so had to keep unplugging the coffee machine so we had a fridge. It was reported but not repaired.No gowns or slippers provided in our room. Food in buffet was cold quiet often. All in all a disappointing trip this time. Feels like things are slipping in Mexico! ????

    Best hotel I have ever stayed in!!!!

    Reviewed by Laura_charmed() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is by far the beat hotel we have ever stayed in. I would not pick another hotel in Mexico to stay in and will always return here. We had the best time! Had a choice of so many restaurants, we couldn't see them all in the 2 weeks! The food was outstanding, you had a choice of everything. Always hot and so tasty. There was a choice of pools to go around, plenty of sunbeds. Rooms cleaned everyday. Entertainment great. The best part of this holiday was the beach, it is absolutely out of this world. Again, plenty of sunbeds to choose from We normally stayed by the pool in the morning and then casually walk along the beach in the afternoon and lay on a sunbed for an hour or so! Hotel is great for couples, families with kids and disabled people. Cannot wait to return.

    Fab hotel, fab people, amazing holiday

    Reviewed by Debs355(Hereford, United Kingdom) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed end Sept returning home 5th Oct. Firstly thanks to all Thomas Cook staff that came to work without being paid.... and as we booked premiere seats we managed to secure business class on the homeward flight. Icing on the cake to a fab holiday. Staff - buffet restaurant Carlos, Felipe, Marcela, guardelima, plus others were amazing. They can’t do enough for you. Enjoyed the mimosas for breakfast. The rose wine lovely too. Food could be slightly hotter but there is a microwave if you wish to use. Plenty of choice. Ignore what people say, it’s repetitive, there’s plenty of choice. What do you have for breakfast every day... the same cereal!!! Lunch and evening meal also great. Lots of fresh food cooked for you if you wish. Pools-great entertainment at pool and Carlos at pool bar absolutely amazing. He works so hard and is amazing. Entertainment team are the best. Great games, great dancers (the tall guy with dark curly hair better than the outside dancers). Other quiet pools to use if you wish. Rooms could do with an update I guess but honestly they were fine. Love the short walk to restaurants and pool but can catch the golf carts if you wish Golf carts - transport you between 3 hotels. Brilliant. We often went to Coba after dinner to feel We had gone out for an evening. The carts transport you and stop off loads of places A la carte restaurants- Don Pablo-steak, La Tortuga- Brazilian, mikado-Japanese amazing. Go for the show cooking at mikado. Portifino good. WiFi in lobby area and Akumal bar fine or pay $9 to have everywhere. Will definitely return to this hotel or Akumal. Great value for money.