Grand Velas Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4744 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Absolutely amazing all-inclusive!

    Reviewed by cjcaldwell83() on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Grand Velas is truly exceptional! My wife and I have been to countless Caribbean/tropical destinations and this is by far the best! We were hesitant about a Covid vacation, but that all melted away when we arrived at the resort. Covid precautions we’re taking very seriously and we appreciated that very much! The friendly and tentative staff was outstanding! The restaurants were amazing and didn’t taste like typical “resort food”! Huge shoutout to Luis for always having an ice cold Sol cerveza in my hand. Our concierge Marco took care of all our food reservations and always made sure we were having a good time. Nora made sure we had a special anniversary cocktail by the pool. We cannot wait to take our family in February and let our kids experience all that Grand Velas has to offer. Salud!

    A Truely Breathtaking Resort

    Reviewed by Sheidler1() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We recently traveled to Grand Velas on the recommendation of our travel agent Kim, at Century Travel in Austin. When we arrived we were temperature checked, oximetered, and our hands and feet were sanitized before receiving our hotel keys. The hotel is taking the pandemic very seriously and want to maintain a safe environment where all can continue to work and enjoy the property. After receiving our keys, we met our dedicated concierge Diana and instantly knew the next few days would be so restful. She was attentive, sweet, and so helpful. She helped us with all our dining, childcare, and activities. It was so easy to text her and ask her any questions, and she was so quick to respond. The hotel was coming back to life after months of closure and storms. All the beautiful Mayan roofs were being repaired and everything was painted with fresh white paint. We were some of the first to enjoy restaurants that had not been open since April. The food at Grand Velas is amazing! The drinks flow and our servers were so professional and attentive. I personally was trained by Four Seasons and worked for the company for 5 years and I felt like the servers at Grand Velas were the best of the best! We were met each day at the pool by Luis and helped by Oscar at the beach. These guys know what they are doing, my kids and family were pampered and had all of our needs met. We enjoyed the beautiful pool, the lovely beach, worked, and made friends everywhere we went. The kids and teen club were top notch! The kids were temp checked and sanitized before playing and the PPE was very thorough so I knew my kids would be safe at all times. My kids never wanted to leave the clubs. Between making friends and doing the amazing planned activities they wanted to be with us for half the day which left my husband and I time to workout, go for a bike tour, enjoy a 10 course tasting meal, and generally rest! I can't wait to visit the resort again!

    The best resort & staff there is!

    Reviewed by sarakatelarr57() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort was unlike anywhere we have ever stayed! The first thing I want to mention is traveling and feeling safe during Covid. Before you even enter the resort, they take your temperature. When we get out of the car, there are foot mats that sanitize your feet and hand sanitizer for everyone who enters. All of the staff have face masks and face shields on. A staff member met us and they used a machine that scanned us for our temperatures and took our oxygen levels. After this, we checked in and were told we didn't have to wear masks for the stay of our vacation there unless we wanted too which was sooo amazing! They had temperature checks and hand sanitizer at every restaurant entrance. The second thing I have to mention is the resort staff. We went for our honeymoon and could not believe how well informed and helpful the staff is. They go above and beyond to make your stay enjoyable and they know you and learn about you which is so nice. Some of the employees that we wanted to mention who were amazing were Ernesto, Edgar, and Willian at the Bistro who we saw in the mornings for breakfast, Luis who was the server at the beach, Enrique who was the pool bartender, Beatriz who was the pool server, and our personal concierge Daniela, and Astro who was in Suite Service. There are no words to describe how genuinely kind and caring the staff is here. We were so sad to leave them as they really do become like your friends while you are there! The resort is all inclusive and the food and drinks DELIVER! The restaurants are gorgeous, and the food is amazing and high end food. The drinks are delicious and at every meal we got personalized notes on our desserts that said "Happy Honeymoon!" They do so many things to make you feel special while you are there. Not only in the resort clean, and in a beautiful location, but they offer jet skiing, their spa, pools, etc. There is so much to do, but the staff really exceeds anywhere we have ever been before. We can't wait to come back here again soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Excellent Service

    Reviewed by John052478g() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been to several other resorts in the Cancun/RM/Playa area and GV hands down is the best. Extremely clean, safe and well organized during COVID. Grand class ocean front room was amazing. Food was very tasty and restaurant ambience just lovely. Breakfast and lunch buffets had lots of variety, 24hr room service was very good and handy with kids. We were a little worried this resort would be too adult centered but our 5 and 6 year old absolutely loved the kid activities. All the ladies at the kids club were outstanding!! They went above and beyond, this was the first resort our kids preferred to go to kids club instead of dinners with us. Santiago was our concierge and did a great job, always available to assist and answer our questions. He helped arrange a birthday dinner and a party for our son along with the ladies at the kids club...piñata, decorations with a dinosaur theme, it was so memorable and certainly the highlight to our trip!! The nightly shows were also amazing, fire show and avatar were our favorites, and kids loved the pirate show on the beach. Poolside staff were wonderful, Luis and Nora always made sure we had a drink in our hands! We couldn’t try the spa but massages poolside were still great and spa cabanas were very relaxing with the waves in the background. All staff and service was really impressive, and we didn’t feel any lack of service or amenities during COVID. I am sure we will return!

    Thanksgiving Getaway

    Reviewed by razorsharpe2017(Davie, Florida) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Completely enjoyed our stay at Grand Velas (again). Exemplary service by Israel who provides the best poolside service I have ever had (and I’ve been to a lot of pools!). Food was excellent and COVID protocols were spot on - making everyone feel safe. Bravo!