Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 18691 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Definitely Recommend

    Reviewed by J2934DZceciliac() on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at Occidental has been excellent! Staff goes above and beyond to make every encounter memorable. An extra thanks to Gerardo Martinez and Victor Poot, who assisted us at La Buffet. They were sweet, funny and made sure our drinks were never empty. We thank the hotel and their employees for all services received. Check in and out was easy and very convenient.

    I travel every month and this was one of the best trips ever!

    Reviewed by Lynn H(San Diego, California) on Jan 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Occidental X-Caret experience is like none other. From the moment you step off the plane until you re enter the REAL WORLD it's magical. Located in the jungle right next to azure seas with perfect weather. We went in the off season, (January) Jungle animals walk, swing and slither by on occasion. The bedding, service and food were incredible. It's in the best location if you are a person who loves adventure. It's right next to X-Plor adventure park with cave swimming, ATV adventures and zip lining that goes on for 1.5 hours. Ziplines go above the jungle, through the jungle and some end in the water. All inclusive meals include: Italian, Mexican, fish, Steak, Asian etc. All are top notch. The staff was the best I've seen from the gardeners and house keepers to the bell men and office staff. Everyone is smiling at all times. Lifts your spirits every day. The beaches are well groomed and filled with comfy canopy beds, hammocks, lounge chairs and beach bungalows. We stayed in the ROYAL section of the hotel in a suite and had our own pool, jacquzzi and restaurant and beach.... Our bellman was Carlos (CHARLIE) and it was like he was put on this planet to meet our every need. He psychically knew what we needed before we knew. His last name was either Iuitz or Ventura. they were both great. The cost of our booking was under $1400 for 6 days and included a suite,meals and drinks, flights from San Diego, airport shuttles and entrance into X-Caret theme park which is right next door. It was really hard to leave Occidental X-Caret in Playa del Carmen after 6 days. I had re-entry shock.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Big hotel with small hotel feel

    Reviewed by Beverley N(Ontario) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Air Transat’s Xcaret Occidental Great hotel...quite large hotel with a small hotel feel! The planning and attention to detail everywhere is excellent. The strongest point in Xcaret Occidental is their fabulous staff and the resorts commitment to keeping the place clean everywhere!! Bonus points for both those. The choice and quality in restaurants is also above the average. I particularly enjoyed The Oriental restaurant and sushi with lots of non sushi items. Even the Saki is included. You can enjoy breakfast and lunch right at the beach or at a the larger buffet. The beach the pools and the resort are both set up perfectly for families and there are lots of both! However, you never felt inundated with kids/families. This small resort feel comes at the expense of a lot of walking to get around. My 10,000 steps was easily completed by 1pm each day. There is a tram to save walking but I never seemed to find it when I wanted a ride. Good fun to see the wildlife just hanging out although the monkeys can get quite brazen. Rooms large and comfortable and as everywhere...clean. Another strong point is the easy on site access to the famous park Xcaret Experience. Well worth participating in. Would l recommend Xcaret Occidental...absolutely !!!..as long as you can accept a lot of walking and families having fun!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Will definitely go back!

    Reviewed by Inspiration510733() on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to an all-inclusive in Mexico. We loved this resort! A unique jungle experience. Our kids are 8 and 11 and they loved it. We loved walking between the different buildings, pools and restaurants through the jungle seeing deer, monkeys, racoons, flamingoes and the hotel parrots. The food was awesome. So much to choose from. No reservations needed. No need to wait for the buffet. Only had a minimal wait one night for one of the a la carte restaurants. Minimal dress code - men had to wear closed toe shoes for the evening meals. Right next door to the Xcaret park and so close to other awesome attractions - Tulum, Rio secreto, dolphin swims. The resort had a man made inlet off the ocean for swimming as the natural beach is rocky. The are some fish to view for kid friendly snorkeling. All the staff were so friendly and helpful. We loved our concierge team at Building 18. A big shout out to Mark, Katia, Jack and Geoff. Mark really went above and beyond to help us get the most of our experience. We will be back!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    occidental Xcaret destination

    Reviewed by 154karen123(Edmonton, Canada) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    wow had a great time at this resort. the rooms were comfortable, service excellent, loved the wildlife and the natural surroundings. the staff went above to make our stay memorable by their kindness and friendly attitude.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5